International Customer Support Executive

3 weeks ago


Thane, India TalentPulse Consultant Full time
Overview: TheInternational Customer Support Executive plays a crucial role inensuring customer satisfaction and loyalty across global markets.They are responsible for providing exceptional support tointernational customers building strong relationships and resolvinginquiries efficiently. This role is vital in representing thecompanys commitment to customer service excellence on a globalscale. KeyResponsibilities:

Manageinternational customer inquiries via various communicationchannelsAssist customers with productinformation orders and issue resolutionBuildand maintain strong customer relationships to fosterloyaltyCoordinate with internal teams toaddress customer needs effectivelyContributeto the development of international customer supportstrategiesMonitor customer satisfaction andidentify areas for improvementProvidemultilingual support to cater to diverse customerbasesResolve escalated customer issues withprofessionalism and empathyCollaborate withsales and marketing teams to support internationalinitiativesEnsure adherence to internationalservice level agreementsCollect and analyzecustomer feedback to enhance servicequalityConduct trainings for internal teams oninternational customer support bestpracticesStay updated on international markettrends and cultural nuancesPrepare regularreports on international customer supportperformanceParticipate in international eventsand trade shows to represent thecompanyRequiredQualifications:

Bachelors degree inBusiness Administration Communication or relatedfieldProven experience in internationalcustomer support or related rolesFluency in atleast two international languagesDemonstratedability to effectively communicate acrossculturesProficiency in customer relationshipmanagement (CRM) softwareStrong problemsolvingskills with a customercentricapproachExcellent time management andorganizational abilitiesAbility to workflexible hours to accommodate international timezonesHighly developed cultural sensitivity andglobal mindsetFamiliarity with internationaltrade regulations and compliancestandardsEffective negotiation and conflictresolution skillsSolid understanding ofinternational customer behavior andpreferencesExperience in training andmentoring teams on international customersupportAbility to travel internationally asneededStrong analytical skills and attentionto detailmultilingualcommunication,customer relationship management,culturalsensitivity,time management,customer support,customersatisfaction,management

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