Customer Support Specialist Thane

1 month ago


thane, India Minna Technologies Full time

We are looking for talented Customer Support specialists to join our Product operations team in India (Thane).

Minna connects global banks and fintech with subscription businesses to give consumers self-serve subscription management in-app. Minna is a technology partner to top-tier financial institutions, fintech and subscription businesses, providing subscription management functionality for 50+ million banking and fintech customers across the United States, United Kingdom and Europe.

Minna builds the infrastructure that links Subscription Merchants (such as Netflix, Spotify, Amazon) to leading Financial Institutions (Lloyds Bank, ING Belgium, Swedbank to name a few). This connection enables consumers to effortlessly manage their subscriptions by performing actions like canceling, pausing, or changing their plans.

Responsibilities:

Efficiently manage cancellations and monitor cancellation status for merchants

Initiate and execute workflows for cancellations at various stages of the cancellation journey with merchants

Provide friendly and efficient customer service support via chat, calls, emails, and other channels

Familiarity with Minna’s Merchant Registry and classifications for merchants, services, and categories

Proficiency in understanding subscription terms and pulling relevant information from internal systems to support Account Management, Sales, and other queries

Conduct outbound calls to customers for subscription management and issue resolution

Handle incoming queries from customers and merchants, ensuring timely resolution and escalation when necessary

Collaborate with cross-functional teams to improve processes and enhance the customer experience

Maintain accurate records and documentation of customer interactions and issue resolutions

Based

This role is based at Odessy IT Park, Wagale Industrial Estate, Thane, and will require daily commute.

Requirements:  

Fluent in English with a minimum of 2-3 years of work experience in an International Call Center (US Voice Process or UK Voice Process)

Comfortable working full-time in English and willing to work in US or UK shifts, must be flexible with work timings.

Demonstrated ability to deliver excellent customer service and resolve issues with good judgment

Strong analytical abilities for troubleshooting and problem-solving

Appreciation for routine tasks and ability to follow clear instructions

Comfortable multitasking to manage calls, emails, and chats simultaneously in an outbound calling process

Strong communication skills, both verbal and written, with a friendly and professional tone

Ability to adapt to a fast-paced and technologically advanced environment

Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively



  • Thane, India Minna Technologies Full time

    We are looking for talentedCustomer Support specialiststo join our Product operations team in India (Thane).Minna connects global banks and fintech with subscription businesses to give consumers self-serve subscription management in-app. Minna is a technology partner to top-tier financial institutions, fintech and subscription businesses, providing...


  • Thane, India Minna Technologies Full time

    We are looking for talented Customer Support specialists to join our Product operations team in India (Thane). Minna connects global banks and fintech with subscription businesses to give consumers self-serve subscription management in-app. Minna is a technology partner to top-tier financial institutions, fintech and subscription businesses, providing...


  • Thane, India Minna Technologies Full time

    We are looking for talented Customer Support specialists to join our Product operations team in India (Thane). Minna connects global banks and fintech with subscription businesses to give consumers self-serve subscription management in-app. Minna is a technology partner to top-tier financial institutions, fintech and subscription businesses, providing...


  • Thane, India Sigma manpower services Full time

    Post - Customer care executive - Location-Thane Teen haath naka - Education - Graduate - Experience-1-2 years - Skill and job duties - conducting customer satisfaction surveys to understand what areas of the company's services need improvements - catering to customer phone calls and diverting the call to the relevant department for a more advanced form of...


  • Thane, India Toptime Consumer Private Ltd Full time

    **Mandatory Language - Telegu** **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. -...


  • Thane, India Recruit kart private limited Full time

    1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries 3. Ensure customer satisfaction and provide professional support. **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹12,000.00 - ₹12,600.00 per month **Benefits**: - Flexible schedule - Health insurance - Provident Fund Schedule: - Day shift -...

  • Customer Support

    1 month ago


    Thane, India Allwyn Education Group Full time

    **WORK FROM OFFICE AGE LIMIT : 19 TO 30** **CUSTOMER SUPPORT** YBCS ( YES BANK CUSTOMER SERVICE inbound +upselling Graduation Compulsory Freshers/ Experience are good to goo... Rotational weekoff. Day Rotational timings. Inhand 18k to 22k + Incentives Location - thane **WORK FROM OFFICE AGE LIMIT : 19 TO 30** **CUSTOMER SUPPORT** **Job Types**:...


  • Thane, India CareerTech HR Solutions Full time

    Hiring for International Customer Support Associate Location: Thane *International banking Process* **Salary**: Graduate Fresher -29k Experienced - 33k US Rotational Shifts *Australian Telecom Process* **Salary**: Graduate Fresher - 21kk Experienced - 27k Australian Rotational Shifts 5 days Working 2 Rotational off Work From Office only Pick up...

  • Customer Support

    1 month ago


    Thane, India Watchyourhealth.com India Private Limited Full time

    Customer Support - Modifying sales pitches in response to customer demand - Acquiring and retaining contact information databases - Put forward suggestions in accordance with the requirements of the consumer - Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action Work...


  • thane, India Watch Your Health India Private Limited Full time

    Job Openings for 2 Customer Support Executive Jobs for Freshers in Thane West, MaharashtraMedicine Support executive, having Educational qualification of : Diploma, B.Pharma with Good knowledge in Medicine Sales Executive etc.Fluent English Speaker


  • Thane, India Meera Enterprise Full time

    **Customer Care Executive (CCE) Banking Process THANE, AIROLI, GHANSOLI** **Hinduja-IB** Customer service process Fresher with good communication skills. 1pm to 10pm 2pm to 11pm For Boys For girls morning rotational shifts. **HDFC_FR (20)** Document Collection process Need to convence the customers to submit there documents. Salary 15k...


  • Thane, India Shalom Placements Full time

    **Job Title: Broadband Technician** **Location**: Thane, Maharashtra **Education**: Any Graduate **Experience**: Minimum 1-2 years of experience as a Broadband Technician in field **Working**:Monday to Saturday A Telecom company in **Thane** requires **Field Technician Broadband** **Key Responsibilities**: - Research, diagnose. - Troubleshoot and...


  • Thane, India Meera Enterprise Full time

    **Customer Service Voice Process Banking Process Location Thane, Airoli, Turbhe, Malad** **Hiring for IDFC PL process: - ** **Requirement-** **-Good comms required** **-Salary-14,000/- inhand** **-Unlimited incentives** **-Shift timing - 9:30-6:30** **-Sunday off** **-Fresher & Exp both can apply** **-Need immediate joiner** **Hiring for ISEC...

  • Customer Support

    1 day ago


    Thane, India Knowbility Full time

    Urgent openings in Tele-performance Hiring for Tata Capital - Retention New opening!!! RETENTION PROCESS(LOAN) - Good communication - HSC Fresher - HSC with 6 month's experience or -Graduation fresher **Salary**: - 15000 take home 19000 CTC **Salary**: ₹19,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay...


  • Thane, India Cenus Consulting Full time

    **Profile**: - Customer Support Representative **Location** - Thane (Maharashtra) **Work from Office Only.** **Requirement** - Should have Excellent communication skills in English & Hindi ( Verbal and Written ) - Fresher and experience both can apply - Shift timings For Male 24*7/Female Employees 7am-7pm Window - 6 Days working - No Fixed Off - Ability...


  • Thane, India Shalom Placements Full time

    **Job Title: Broadband Technician-Thane** **Working Location**: Thane, Maharashtra **Education**: Any Graduate **Experience**: Minimum 1-2 years of experience as a Broadband Technician in field **Working**:Monday to Saturday A Telecom company in **Thane** requires **Field Technician Broadband** **Key Responsibilities**: - Research, diagnose. -...


  • Thane, India Allern Enterprises Pvt. Ltd. Full time

    Greetings! We are seeking a full-time dynamic person to join us as **customer support executive** at our educational institute, Thane W. **Responsibilities**: - Handle customer queries and complaints via inbound/outbound calls - Resolve customer issues promptly and ensure satisfaction - Make outgoing calls to students for follow-ups and reminders -...


  • Thane, India Meera Enterprise Full time

    **We Need Customer Care Executive Thane Location Fresher & Experiences** **Qualification: - 12th & Graduation** **Location: - Thane** **Shift Time: - Day Shift, Rotational Shift** **Age: - 35 yrs** **Salary: - 15000 To 18000 Depend On Up Interview** **More Information: - Archana 9867302177** **Job Types**: Full-time, Regular / Permanent,...


  • Thane, India Meera Enterprise Full time

    **Customer care Inbound Process Location Thane Fresher & Experiences** **Metropolis ( inbound process)** - good communication skills Freshers sal - 16500 take home Exp sal - 17500 take home **Kotak Securities Inbound -** - Salary for Freshers 18000ctc, 15000 in hand -salary Exp 19000 ctc, 16000 in hand **CALL NOW HR ARCHANA MAM 9867302177** **Job...

  • IT Administrator

    1 month ago


    Thane, India Eminenze Solutions Full time

    **Qualification: A degree in computer science, systems engineering or network administration** **Experience: 3+ Years** Install, configure, and maintain hardware and software components to ensure the smooth operation of our IT systems. Monitor and manage network performance, troubleshoot network issues, and implement solutions to optimize performance and...