Key Accounts Coordinator/ Services Coordinator

2 days ago

Mumbai, India Watchdog Security Full time

Role & responsibilities

Customer Relationship Management

  • Act as the single point of contact for AMC and project clients.
  • Track service delivery schedules, preventive maintenance visits, and SLAs.
  • Handle customer queries, escalations, and feedback with professionalism.

Contract & Project Coordination

  • Maintain and monitor AMC agreements, renewal cycles, and service scope.
  • Support project handover, warranty management, and transition to AMC.

Resource & Schedule Management

  • Allocate manpower and tools based on urgency and site complexity

Commercial & Documentation & Reporting

  • Track invoicing, collections, and payment status with finance team.
  • Maintain MIS for AMC and project accounts visits, renewals, escalations, tracker sheet.
  • Prepare client reports, MOMs, and compliance documentation.
  • Maintain service records, client feedback logs, and performance tracking reports
  • Submit monthly MIS reports to management

Internal Coordination

  • Work with service delivery, procurement, and technical teams to ensure customer commitments are met.
  • Support sales/account managers in upselling/cross-selling AMC extensions or new services.
  • Prepare and submit AMC/Renewal offers, spares, and add-on job quotations
  • Monitor and enforce quality standards across all service visits

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