Customer Service Executive

2 days ago

Ahmedabad, India IMS Group Full time

Job Title: Customer Service Agent Location: Ahmedabad, Gujarat Division: ORS UK Reports To: Team Leader Role & Responsibilities: Resolve customer issues or concerns effectively, ensuring a positive customer experience. Address customer queries, complaints, and concerns in a calm and empathetic manner. Offer solutions and alternatives to customers problems while adhering to company policies and procedures. Escalate unresolved issues to senior staff or departments as needed. Maintain a high level of professionalism, patience, and attention to detail during each call. Meet or exceed established service levels, including average call handling time, first-call resolution, and customer satisfaction ratings. Qualifications & Skills: Bachelor's degree. Strong organizational, communication, and interpersonal skills. Detail-oriented and confident. Additional Information: Training: 13 weeks (5 weeks classroom, 8 weeks on-the-job). Work Hours: 12:30 PM 10:00 PM or 1:30 PM 11:00 PM. Work Schedule: Monday to Friday working Location: On-site at Ahmedabad office. Leave Policy: No leaves during the first 6 months of training. Holiday Calendar: Follows UK holidays. Location: Ahmedabad Kindly share your updated CV with us at . For any inquiries or further information, feel free to reach out to us at .

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