Service Delivery Manager
2 days ago
Company Profile: 3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customer deploy all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response. About the Role: We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis. You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, provide generalist Cyber consultancy, be “application aware” and assist with uncovering growth opportunities with the client through new or product upgrades. This role is focused on delivering SOC service for our customers. Experience with SOC, SIEM, and understanding of Cyber security are very important for this role. A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives. Key Responsibilities Preparing and presenting client operational reporting at monthly meetings Client SLAs and Reporting (including driving enhancements) Ensure L1 and L2 analysts are meeting SLA and following the procedures. Great report writing skills. Onboarding of new Clients. Continuously improve operations and client engagement. Continual Service Improvement Plans (CSIP) for client patch Develop a deep understanding of the client’s business including orchestration of strategic business planning, roadmaps and workshops Risk and Issue Management Problem Management Scope Management Change Management Major incident management Skills and Experience: Minimum of 5 years work experience in Service Management Experience in Deliver Cyber of SOC (Security Operation Centre ) service is very important Experienced working in an MSP environment ITIL Service Management accreditation Proven experience with Incident response. Strong working knowledge of ITSM service delivery concepts Demonstrated ability to position and present at a C-suite level Demonstrated ability to lead and collaborate with a multi-disciplined team Demonstrated skills in time management · Strategic thinking with a get-up-and-go attitude A willingness to work and adapt to a fast-growing & changing environment. Self-sufficiency and a high degree of autonomy. Ability to work within a team and achieve results through others Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers. Lead the incidents to resolution. Desirable Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security). Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.) This role is focused on delivery of SOC service for our customer. Experience with SOC, SIEM and understanding of Cyber security is very important for this role. Candidate with no SOC, SIEM or Cyber experience will not be selected for this role
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Service Delivery Manager
6 days ago
india Chronos Consulting Full timeJob Description IT vacancy with Oil and Gas client in India – Service Delivery Manager The Service Delivery Manager will be responsible for the strategic oversight and management of IT infrastructure, operational support, and IT security across the organization. This pivotal role entails leading the consolidation of IT services and infrastructure,...
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Service Delivery Manager
2 weeks ago
India Hexaware Technologies Full timeJob Title Service Delivery Manager Location Bangalore to work from customer location Experience 18 - 20 years Job Summary We are looking for a seasoned Service Delivery Manager with extensive experience in IT delivery and program management The ideal candidate will have a strong background in Pharma Clinical Life Sciences domains leading large-scale...
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Service Delivery Manager/Service Manager
1 day ago
India 3Columns Full timeCompany Profile: 3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customer deploy all the required...
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Service Delivery Manager
2 weeks ago
India New Era Technology Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJoin New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...
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Service Delivery Manager
1 week ago
Coimbatore, India EPAM Systems Full timeJob Description We are seeking an experienced and motivated Service Delivery Manager to oversee the delivery of services to our customers, ensuring consistent alignment with their goals and expectations. This role involves managing performance metrics, driving operational excellence, and contributing to the continuous improvement of service management...
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Service Delivery Manager
6 days ago
Bengaluru, India Johnson Controls Full timeJob Description What You Will Do At Johnson Controls, we are powered by our people. As a Service Delivery Manager, you will play a key role in ensuring the seamless delivery of high-quality services to our clients, while fostering strong relationships and driving operational excellence. You will lead cross-functional teams, manage service-level agreements...
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Services Delivery Manager
3 weeks ago
Mumbai, India Snowflake Full timeJob Description Snowflake is about empowering enterprises to achieve their full potential u2014 and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology u2014 and careers u2014 to the next level. As a Services Delivery Manager, you are engaged at...
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Service Delivery Manager
6 days ago
Hyderabad, India HTC Global Services Full timeJob Description About The Role We are seeking an experienced and dynamic Service Delivery Manager (SDM) to lead and manage three critical IT support functions: End User Computing (EUC), Service Desk, and Service Integration & Management (SIAM). The SDM will be responsible for ensuring high-quality service delivery to a UK-based global client, driving...
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Service Delivery Manager
1 day ago
India 3Columns Full timeCompany Profile: 3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customer deploy all the required...
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Service Delivery Manager
3 days ago
India 3Columns Full timeCompany Profile:3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customer deploy all the required...
