Telematics Customer Support

2 days ago


Mumbai, India preferable.ai Full time

Job Description Need Telematics customer support for GPS Industries Post- Telematics  Customer support Exp- 7=8, Years Salary- 8-9, Laks Location- Vashi Navi mumbai Job Summary The Telematics Customer Support Team Lead oversees a team specializing in telematics support, ensuring efficient operations, technical accuracy, and a strong customer focus. This role combines team leadership with industry expertise to resolve escalated issues, optimize processes, and maintain service quality. Key Responsibilities Team Leadership: Guide and develop support representatives, providing feedback and conducting performance reviews.  Support Operations: Manage telematics-specific inquiries, handle escalations, and ensure compliance with SLAs with customers Performance Monitoring: Track key metrics (e.g., response time, CSAT), identify trends, and optimize processes. Training & Knowledge Sharing: Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes. Cross-Functional Collaboration: Work with product and engineering teams to address customer feedback and technical issues. Qualifications- • Education: Bachelor’s degree in IT, engineering, or related field (or equivalent experience). •  Experience: 8+ years in telematics or technical support; 2+ year in a supervisory role.  • Skills: Strong leadership, telematics knowledge, CRM proficiency, excellent communication, and data analysis skills. Preferred Qualifications • Experience in telematics or fleet management industries, and familiarity with GPS and data analytics. Intrested can call to Aditya kumar on- / (Whatsapp Resume for immediate Responce) Requirements Telematics suppor, Fleet Managment, cutomer support, Techical support, GPS Related problem solutions



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