▷ 15h Left: Senior Manager Customer Care
2 weeks ago
Location: Mumbai, Maharashtra
Company: YUVAKAA- A unit of TCW Pvt Ltd
About Us:
YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations of the modern consumer, blending timeless elegance with current trends to offer versatile collections that inspire confidence and self-expression.
As a rapidly growing brand in the fashion industry, YUVAKAA is committed to sustainability, ethical practices, and redefining standards in premium western wear. We aim to empower individuals through thoughtfully designed clothing while fostering a culture of creativity, collaboration, and excellence within our team. Our focus is not just on fashion but on crafting a brand experience that resonates with our audience at every touchpoint. We are seeking a dynamic and experienced Customer Care Manager to lead our customer service function and ensure a seamless experience for our valued customers.
Position Overview:
The Customer Care Manager will oversee the customer service team, focusing on delivering superior customer satisfaction and loyalty. With a proven track record in managing customer service operations in the fashion or retail industry, the ideal candidate will bring expertise in team leadership, problem-solving, and customer-centric strategies.
Key Responsibilities:
- Strategic Leadership:- Develop and implement customer service strategies aligned with the company's goals.- Establish and monitor KPIs to measure and improve team performance.
- Customer Experience Management:- Ensure timely and effective resolution of customer inquiries, complaints, and grievances through all communication channels (email, phone, social media, and live chat).- Identify and address recurring customer pain points to enhance satisfaction and retention.
- Team Development:- Recruit, train, and mentor a high-performing customer service team.- Conduct regular performance reviews and provide constructive feedback to drive growth.
- Operational Excellence:- Optimize customer care processes and tools to ensure efficiency and scalability.- Oversee escalation protocols and ensure critical issues are resolved promptly.
- Data-Driven Decision-Making:- Analyze customer feedback and service data to identify trends and opportunities for improvement.- Provide regular reports to senior management on customer service metrics and insights.
- Collaboration:- Work closely with cross-functional teams (Sales, Marketing, Logistics, and Production) to align customer service strategies with business objectives.- Coordinate with the marketing team to support customer engagement initiatives and loyalty programs.
Qualifications and Skills:
- Bachelor’s degree in Business Administration, Customer Service, or related field (MBA preferred).- 10-12 years of experience in customer service management, preferably in the fashion, retail, or e-commerce industry.- Proven experience in managing a team and improving customer satisfaction metrics.- Strong leadership, communication, and interpersonal skills.- Proficiency in customer relationship management (CRM) tools and software.- Analytical mindset with the ability to interpret data and develop actionable insights.- Ability to work in a fast-paced, dynamic environment and handle pressure effectively.- Deep understanding of the fashion retail landscape and customer expectations.
What We Offer:
- Opportunity to be part of a growing brand in the fashion industry.- Competitive salary and benefits package.- Collaborative work environment focused on innovation and excellence.- Career growth opportunities in a dynamic and creative industry.
How to Apply:
Interested candidates can send their CVs and cover letters to with the subject line “Application for Customer Care Manager – (Your Name)”.
Join us at YUVAKAA and help us shape the future of customer experience in the fashion world
-
Customer Care Executive
4 months ago
Lower Parel, Mumbai, Maharashtra, India Genie Customer Management Services Full timeUsing a computerized system, responds to customer inquiries in a call center environment. - Responds to telephone inquiries and complaints using standard scripts and procedures. - Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls. - Provides clear and concise information about the status of member - Educates...
-
Senior Manager Customer Care
2 weeks ago
Mumbai, India YUVAKAA Full timeJob Description: Customer Care ManagerLocation: Mumbai, MaharashtraCompany: YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations...
-
Senior Manager Customer Care
3 weeks ago
Mumbai, India YUVAKAA Full timeJob Description: Customer Care ManagerLocation: Mumbai, MaharashtraCompany: YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations...
-
Senior Manager Customer Care
2 weeks ago
Mumbai, India YUVAKAA Full timeJob Description: Customer Care Manager Location: Mumbai, Maharashtra Company: YUVAKAA- A unit of TCW Pvt Ltd About Us: YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the...
-
Senior Manager Customer Care
3 weeks ago
Mumbai, India YUVAKAA Full timeJob Description: Customer Care Manager Location: Mumbai, Maharashtra Company: YUVAKAA- A unit of TCW Pvt Ltd About Us: YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater...
-
YUVAKAA | Senior Manager Customer Care | mumbai
2 weeks ago
Mumbai, India YUVAKAA Full timeJob Description: Customer Care ManagerLocation:Mumbai, MaharashtraCompany:YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations of...
-
Care insurance | key account manager
12 hours ago
Mumbai, India Care Insurance Full timeAbout the Company - Care Health Insurance is a specialized health insurer offering a range of products in the retail and corporate segments, including Health Insurance, Personal Accident, Maternity, Travel Insurance, and Critical Illness coverage. The company focuses on customer-centricity and leverages technology to provide innovative and value-for-money...
-
YUVAKAA | Senior Manager Customer Care | mumbai
2 weeks ago
Mumbai, India YUVAKAA Full timeJob Description: Customer Care ManagerLocation: Mumbai, MaharashtraCompany: YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations...
-
YUVAKAA | Senior Manager Customer Care | mumbai
2 weeks ago
mumbai, India YUVAKAA Full timeJob Description: Customer Care ManagerLocation: Mumbai, MaharashtraCompany: YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations...
-
Care Companion for Independent Living
3 weeks ago
Mumbai, Maharashtra, India Bluebird Care Full timeWe are seeking a compassionate and experienced Care Companion to join our team at Bluebird Care Derbyshire Dales & Amber Valley. As a Live-In Care Assistant, you will provide high-quality care and support to our customers, enabling them to live independently in their own homes.About the RolePromote health and wellbeing, enabling customers to live life to the...
-
Care Insurance | Key Account Manager
5 days ago
mumbai, India Care Insurance Full timeAbout the Company - Care Health Insurance is a specialized health insurer offering a range of products in the retail and corporate segments, including Health Insurance, Personal Accident, Maternity, Travel Insurance, and Critical Illness coverage. The company focuses on customer-centricity and leverages technology to provide innovative and value-for-money...
-
YUVAKAA | Senior Manager Customer Care | mumbai
3 weeks ago
mumbai, India YUVAKAA Full timeJob Description: Customer Care ManagerLocation: Mumbai, MaharashtraCompany: YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations...
-
YUVAKAA | Senior Manager Customer Care | mumbai
3 weeks ago
mumbai, India YUVAKAA Full timeJob Description: Customer Care Manager Location: Mumbai, Maharashtra Company: YUVAKAA- A unit of TCW Pvt Ltd About Us: YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the...
-
Care Professional with Home Visits
4 weeks ago
Mumbai, Maharashtra, India Bluebird Care Full timeAt Bluebird Care, we are dedicated to providing exceptional homecare services to our customers in Gloucestershire. We offer a supportive and rewarding work environment for our team members, ensuring they feel valued and empowered to deliver the highest quality care.We are seeking a skilled and compassionate Care Professional to join our team. This role...
-
Product Development Associate
3 weeks ago
Mumbai, Maharashtra, India Abakkus Asset Manager Private Limited Full timeJob DescriptionAs a Product Development Associate at Abakkus Asset Manager Private Limited, you will play a crucial role in shaping the company's product strategies and roadmaps for Portfolio Management Services (PMS), Alternative Investment Funds (AIF), and Registered Investment Advisor (RIA) platforms.The ideal candidate will have a strong background in...
-
Mumbai, India Peak XV Partners Full timeOne of our portfolio companies is revolutionizing the way women navigate a journey that millions of women across India go through. As part of this mission, they are looking to hire a Senior Special Care Specialist to drive all of their customer care.Responsibilities- Serveas the primary point of contact for patients at their clinic- Guide clients through the...
-
▷ (15h Left) Product Team Lead
2 days ago
Mumbai, India Abakkus Asset Manager Private Limited Full timeAbakkus Asset Manager Private LimitedAbakkus is an alpha focused asset manager managing ~INR 37,000 crores in public markets and private equity strategies. Our offerings include Alternative Investment Funds across all three categories, Portfolio Management Services, Advisory Services for Domestic and Global Investors.In just 6 years of incorporation Abakkus...
-
Sr. Customer Care Executive
11 hours ago
Mumbai, India YUVAKAA Full timePosition: Sr. Customer Care ExecutiveLocation: Mumbai (Full-Time, Office-Based)Company:YUVAKAA- A unit of TCW Pvt. Ltd.YUVAKAA , an exciting new Western wear fashion brand under Transcontinental Celebration World Pvt. Ltd., is preparing to go live soon. We are seeking a dedicated and experiencedCustomer Care Leadto join our team. This mid-senior level role...
-
Sr. Customer Care Executive
10 hours ago
Mumbai, India YUVAKAA Full timePosition: Sr. Customer Care ExecutiveLocation: Mumbai (Full-Time, Office-Based)Company: YUVAKAA- A unit of TCW Pvt. Ltd.YUVAKAA , an exciting new Western wear fashion brand under Transcontinental Celebration World Pvt. Ltd., is preparing to go live soon. We are seeking a dedicated and experienced Customer Care Lead to join our team. This mid-senior level...
-
mumbai, India Manor Rama Care Pvt. Ltd. Full time**Job Title:** Sales and Distribution Manager (Oral Care)**Location:** Andheri, Mumbai**Department:** Sales **Reports To:** Growth Manager---**About SALT Oral Care:**At **SALT Oral Care**, we’re revolutionizing the oral care industry with products that are as effective as they are sustainable. We’re looking for a dynamic **Sales and Distribution...
