Senior Manager Customer Care

2 weeks ago

Mumbai, India YUVAKAA Full time

Job Description: Customer Care Manager

Location: Mumbai, Maharashtra

Company: YUVAKAA- A unit of TCW Pvt Ltd


About Us:

YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations of the modern consumer, blending timeless elegance with current trends to offer versatile collections that inspire confidence and self-expression.

As a rapidly growing brand in the fashion industry, YUVAKAA is committed to sustainability, ethical practices, and redefining standards in premium western wear. We aim to empower individuals through thoughtfully designed clothing while fostering a culture of creativity, collaboration, and excellence within our team. Our focus is not just on fashion but on crafting a brand experience that resonates with our audience at every touchpoint. We are seeking a dynamic and experienced Customer Care Manager to lead our customer service function and ensure a seamless experience for our valued customers.


Position Overview:

The Customer Care Manager will oversee the customer service team, focusing on delivering superior customer satisfaction and loyalty. With a proven track record in managing customer service operations in the fashion or retail industry, the ideal candidate will bring expertise in team leadership, problem-solving, and customer-centric strategies.


Key Responsibilities:

  • Strategic Leadership:
  • Develop and implement customer service strategies aligned with the company's goals.
  • Establish and monitor KPIs to measure and improve team performance.


  • Customer Experience Management:
  • Ensure timely and effective resolution of customer inquiries, complaints, and grievances through all communication channels (email, phone, social media, and live chat).
  • Identify and address recurring customer pain points to enhance satisfaction and retention.


  • Team Development:
  • Recruit, train, and mentor a high-performing customer service team.
  • Conduct regular performance reviews and provide constructive feedback to drive growth.


  • Operational Excellence:
  • Optimize customer care processes and tools to ensure efficiency and scalability.
  • Oversee escalation protocols and ensure critical issues are resolved promptly.


  • Data-Driven Decision-Making:
  • Analyze customer feedback and service data to identify trends and opportunities for improvement.
  • Provide regular reports to senior management on customer service metrics and insights.


  • Collaboration:
  • Work closely with cross-functional teams (Sales, Marketing, Logistics, and Production) to align customer service strategies with business objectives.
  • Coordinate with the marketing team to support customer engagement initiatives and loyalty programs.


Qualifications and Skills:

  • Bachelor’s degree in Business Administration, Customer Service, or related field (MBA preferred).
  • 10-12 years of experience in customer service management, preferably in the fashion, retail, or e-commerce industry.
  • Proven experience in managing a team and improving customer satisfaction metrics.
  • Strong leadership, communication, and interpersonal skills.
  • Proficiency in customer relationship management (CRM) tools and software.
  • Analytical mindset with the ability to interpret data and develop actionable insights.
  • Ability to work in a fast-paced, dynamic environment and handle pressure effectively.
  • Deep understanding of the fashion retail landscape and customer expectations.


What We Offer:

  • Opportunity to be part of a growing brand in the fashion industry.
  • Competitive salary and benefits package.
  • Collaborative work environment focused on innovation and excellence.
  • Career growth opportunities in a dynamic and creative industry.


How to Apply:

Interested candidates can send their CVs and cover letters to jagriti.dabral@yuvakaa.com with the subject line “Application for Customer Care Manager – [Your Name]”.

Join us at YUVAKAA and help us shape the future of customer experience in the fashion world

  • Customer Care Executive

    4 months ago

    Lower Parel, Mumbai, Maharashtra, India Genie Customer Management Services Full time

    Using a computerized system, responds to customer inquiries in a call center environment. - Responds to telephone inquiries and complaints using standard scripts and procedures. - Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls. - Provides clear and concise information about the status of member - Educates...

  • Senior Manager Customer Care

    2 weeks ago

    Mumbai, India YUVAKAA Full time

    Job Description: Customer Care ManagerLocation: Mumbai, MaharashtraCompany: YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations...

  • Senior Manager Customer Care

    2 weeks ago

    Mumbai, India YUVAKAA Full time

    Job Description: Customer Care Manager Location: Mumbai, Maharashtra Company: YUVAKAA- A unit of TCW Pvt Ltd About Us: YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the...

  • Senior Manager Customer Care

    2 weeks ago

    Mumbai, India YUVAKAA Full time

    Job Description: Customer Care Manager Location: Mumbai, Maharashtra Company: YUVAKAA- A unit of TCW Pvt Ltd About Us: YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater...

  • YUVAKAA | Senior Manager Customer Care | mumbai

    2 weeks ago

    Mumbai, India YUVAKAA Full time

    Job Description: Customer Care ManagerLocation:Mumbai, MaharashtraCompany:YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations of...

  • Care insurance | key account manager

    13 minutes ago

    Mumbai, India Care Insurance Full time

    About the Company - Care Health Insurance is a specialized health insurer offering a range of products in the retail and corporate segments, including Health Insurance, Personal Accident, Maternity, Travel Insurance, and Critical Illness coverage. The company focuses on customer-centricity and leverages technology to provide innovative and value-for-money...

  • ▷ 15h Left: Senior Manager Customer Care

    2 weeks ago

    Mumbai, India YUVAKAA Full time

    Job Description: Customer Care ManagerLocation: Mumbai, MaharashtraCompany: YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations...

  • YUVAKAA | Senior Manager Customer Care | mumbai

    2 weeks ago

    Mumbai, India YUVAKAA Full time

    Job Description: Customer Care ManagerLocation: Mumbai, MaharashtraCompany: YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations...

  • YUVAKAA | Senior Manager Customer Care | mumbai

    2 weeks ago

    mumbai, India YUVAKAA Full time

    Job Description: Customer Care ManagerLocation: Mumbai, MaharashtraCompany: YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations...

  • Care Companion for Independent Living

    3 weeks ago

    Mumbai, Maharashtra, India Bluebird Care Full time

    We are seeking a compassionate and experienced Care Companion to join our team at Bluebird Care Derbyshire Dales & Amber Valley. As a Live-In Care Assistant, you will provide high-quality care and support to our customers, enabling them to live independently in their own homes.About the RolePromote health and wellbeing, enabling customers to live life to the...

  • Care Insurance | Key Account Manager

    5 days ago

    mumbai, India Care Insurance Full time

    About the Company - Care Health Insurance is a specialized health insurer offering a range of products in the retail and corporate segments, including Health Insurance, Personal Accident, Maternity, Travel Insurance, and Critical Illness coverage. The company focuses on customer-centricity and leverages technology to provide innovative and value-for-money...

  • YUVAKAA | Senior Manager Customer Care | mumbai

    2 weeks ago

    mumbai, India YUVAKAA Full time

    Job Description: Customer Care ManagerLocation: Mumbai, MaharashtraCompany: YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations...

  • YUVAKAA | Senior Manager Customer Care | mumbai

    2 weeks ago

    mumbai, India YUVAKAA Full time

    Job Description: Customer Care Manager Location: Mumbai, Maharashtra Company: YUVAKAA- A unit of TCW Pvt Ltd About Us: YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the...

  • Care Professional with Home Visits

    4 weeks ago

    Mumbai, Maharashtra, India Bluebird Care Full time

    At Bluebird Care, we are dedicated to providing exceptional homecare services to our customers in Gloucestershire. We offer a supportive and rewarding work environment for our team members, ensuring they feel valued and empowered to deliver the highest quality care.We are seeking a skilled and compassionate Care Professional to join our team. This role...

  • Manor Rama Care Pvt. Ltd. | Manor Rama Care Pvt. Ltd. | Sales and Distribution Manager | mumbai | mumbai

    4 weeks ago

    mumbai, India Manor Rama Care Pvt. Ltd. Full time

    **Job Title:** Sales and Distribution Manager (Oral Care)**Location:** Andheri, Mumbai**Department:** Sales **Reports To:** Growth Manager---**About SALT Oral Care:**At **SALT Oral Care**, we’re revolutionizing the oral care industry with products that are as effective as they are sustainable. We’re looking for a dynamic **Sales and Distribution...

  • Customer Care

    7 months ago

    Navi Mumbai, India TCM Logistics Inc Full time

    TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America, and have their Shared Service Centre's based out of Navi Mumbai, Maharashtra, India. **About the Role -** We are...

  • Assistant Manager( Customer Care )

    3 months ago

    Mumbai, India The Nielsen Company Full time

    JOB DESCRIPTION We are presently looking for an Assistant Manager within our Customer Care team. In this role you willsupervise the operations of the Customer Care team, who provide day-to-day support to Gracenotecustomers. This includes monitoring ticket resolution times and responses to our customer,ensuring thestaff is well trained, and the work is...

  • Manor Rama Care Pvt. Ltd. | Sales and Distribution Manager | mumbai

    4 weeks ago

    mumbai, India Manor Rama Care Pvt. Ltd. Full time

    **Job Title:** Sales and Distribution Manager (Oral Care) **Location:** Andheri, Mumbai **Department:** Sales  **Reports To:** Growth Manager --- ** About SALT Oral Care :** At **SALT Oral Care**, we’re revolutionizing the oral care industry with products that are as effective as they are sustainable. We’re looking for a dynamic **Sales and...

  • Customer Care Executive

    2 months ago

    Vikhroli, Mumbai, Maharashtra, India Adi Arogyam Multi Specialty Hospital vikhroli Full time

    **SR EXECUTIVE - CUSTOMER CARE (OPD/IPD)** **Resume summited by **Educational-**:Any Graduate preferably Diploma is Healthcare** **Experience**: - **8 to 10 years** **Salary -(18000 To 25000) gross per month** **(Hospital Experience Must )** **JD: - SR EXECUTIVE - CUSTOMER CARE (OPD/IPD)** 1. Overall responsibility of the operations of the...

  • Customer Care

    6 months ago

    Mumbai, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Customer Care: Automobile Job location: - Santacruz, Mumbai **Salary**: - 20,000- 30,000 per month **Experience**: - Total experience: - 7 years of relevant customer service experience. - Minimum experience: - 4-5 years of customer service experience, preferably in the automobile industry. Education: - Bachelor's...