Client Engagement Partner

1 day ago


Uncha Samana, India Iris Software Inc. Full time
Responsibilities:-

Overall engagement management responsibility for one or more Financial Services Global Capability Centres (GCC)/ Global Inhouse Centres (GIC)/ Captive Organisations (CO)-

Establishing and developing trusted partner relationships with executive and senior technology and operations stakeholders in the client organization (i.E. typically at the C, C-1 & C-2 levels)-

Responsible for business growth by identifying, developing and solutioning for new business opportunities aligning with Iris’ capabilities and service offerings in the IT App Dev space-

Responsible for ensuring client success and successful realization of engagement outcomes through delivery of services and associated value-based differentiation-

Responsible for leading the portfolio to meet the defined quantitative (Financial and non-Financial) and qualitative KPIs while ensuring predictable and no-noise service delivery in adherence to agreed compliance standards-

Act as a Solutioning Champion in identified business domain and (or) technology and (or) engineering/ ways of working areas relevant to the client context to drive pre-sales/ solutioning within and outside of the portfolio-

Qualify new business opportunities and partner with the fulfillment functions to ensure timely staffing of projects-

Partner with enabling functions to ensure contractual and other execution related compliance requirements are met in time-

Partner with domain and technology practices to drive go-to-market and provide differentiated solutions and capabilities in core and emerging areas-

People Management responsibilities for a direct span of people at the lead/ manager/ senior manager levelsMust Have Skills & Experience:-

14-18 years of experience in the IT services industry in account or engagement management roles-

5+ years on experience in managing engagements with large, geographically distributed teams delivering Application Development and Maintenance projects-

Past experience working with a Financial Services GIC/GCC/CO, preferably with a US/ UK/ Australia based firm-

Prior experience of establishing and developing relationships at exec and senior stakeholders (C/C-1/C-2 levels)-

Consultative and solutions’ oriented with prior experience of structuring deals and defining solutions oriented delivery engagements-

Strong contractual & commercial acumen;

prior experience of sales and (or) pre-sales with IT services firms-

Self-directed towards agreed KPIs/ goals combining creativity & individual ownership-

Very strong business communication, presentation, facilitation and negotiation skills-

Ability to troubleshoot and manage escalated service delivery issues and conflicts-

Ability to challenge status quo and drive continuous improvement journeysNice to have Skills & Experience-

Experience of setting up mid-large size IT service delivery portfolios and ramping them up to 80+ people-

Sound understanding and experience across diverse:-

Service Offerings - application development, maintenance, re-engineering, migration, etc.-

Different pricing models - fixed price, fixed capacity, time and material, etc.-

Engagement models - partner/ vendor managed, co-managed and client managed-

Awareness on current/emerging technology and financial services industry trends

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