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Client Engagement Partner

2 months ago

Uncha Samana, India Iris Software Inc. Full time
Responsibilities:
- Overall engagement management responsibility for one or more Financial Services Global Capability Centres (GCC)/ Global Inhouse Centres (GIC)/ Captive Organisations (CO)
- Establishing and developing trusted partner relationships with executive and senior technology and operations stakeholders in the client organization (i.E. typically at the C, C-1 & C-2 levels)
- Responsible for business growth by identifying, developing and solutioning for new business opportunities aligning with Iris’ capabilities and service offerings in the IT App Dev space
- Responsible for ensuring client success and successful realization of engagement outcomes through delivery of services and associated value-based differentiation
- Responsible for leading the portfolio to meet the defined quantitative (Financial and non-Financial) and qualitative KPIs while ensuring predictable and no-noise service delivery in adherence to agreed compliance standards
- Act as a Solutioning Champion in identified business domain and (or) technology and (or) engineering/ ways of working areas relevant to the client context to drive pre-sales/ solutioning within and outside of the portfolio
- Qualify new business opportunities and partner with the fulfillment functions to ensure timely staffing of projects
- Partner with enabling functions to ensure contractual and other execution related compliance requirements are met in time
- Partner with domain and technology practices to drive go-to-market and provide differentiated solutions and capabilities in core and emerging areas
- People Management responsibilities for a direct span of people at the lead/ manager/ senior manager levelsMust Have Skills & Experience:
- 14-18 years of experience in the IT services industry in account or engagement management roles
- 5+ years on experience in managing engagements with large, geographically distributed teams delivering Application Development and Maintenance projects
- Past experience working with a Financial Services GIC/GCC/CO, preferably with a US/ UK/ Australia based firm
- Prior experience of establishing and developing relationships at exec and senior stakeholders (C/C-1/C-2 levels)
- Consultative and solutions’ oriented with prior experience of structuring deals and defining solutions oriented delivery engagements
- Strong contractual & commercial acumen; prior experience of sales and (or) pre-sales with IT services firms
- Self-directed towards agreed KPIs/ goals combining creativity & individual ownership
- Very strong business communication, presentation, facilitation and negotiation skills
- Ability to troubleshoot and manage escalated service delivery issues and conflicts
- Ability to challenge status quo and drive continuous improvement journeysNice to have Skills & Experience
- Experience of setting up mid-large size IT service delivery portfolios and ramping them up to 80+ people
- Sound understanding and experience across diverse:
- Service Offerings - application development, maintenance, re-engineering, migration, etc.
- Different pricing models - fixed price, fixed capacity, time and material, etc.
- Engagement models - partner/ vendor managed, co-managed and client managed
- Awareness on current/emerging technology and financial services industry trends