Senior Client Services Manager

3 weeks ago

Uncha Samana, India AdLift Marketing Pvt. Ltd. Full time
Senior Client Services Manager

Join AdLift Marketing Pvt. Ltd. as a Senior Client Services Manager and take on a pivotal role in driving business growth and maximizing client satisfaction. As a strategic partner and trusted advisor, you will be responsible for managing and nurturing client relationships, creating upsell and cross-sell opportunities, and leading client pitches and proposals.

Key Responsibilities:
  • Act as a strategic partner and trusted advisor to clients, understanding their business objectives and providing digital marketing solutions that align with their goals.
  • Develop and maintain strong client relationships, serving as the main point of contact for key accounts.
  • Identify and create upsell and cross-sell opportunities within existing client accounts, collaborating with internal teams to deliver effective solutions.
  • Lead client pitches and proposals, working closely with the business development team to drive new business opportunities.
  • Develop and implement strategic account plans to foster long-term partnerships and achieve client retention and growth targets.
  • Collaborate with internal teams, including SEO, Paid Media, and Content, to ensure timely delivery of projects and campaigns that meet client expectations.
  • Monitor and analyze campaign performance, providing regular reports and recommendations to clients to optimize results.
  • Stay up to date with industry trends, digital marketing strategies, and emerging technologies, and share knowledge within the team to drive innovation and excellence.
Requirements:
  • Bachelor's degree in marketing, Business Administration, or a related field (MBA preferred).
  • 5+ years of progressive experience in client servicing within the digital marketing industry, preferably within an agency setting.
  • Proven track record of managing and growing client accounts, with a focus on creating upsell and cross-sell opportunities.
  • Demonstrated experience leading successful client pitches and proposals.
  • Strong understanding of digital marketing channels, including SEO, SEM, content marketing, and web analytics.
  • Excellent communication, presentation, and negotiation skills, with the ability to build rapport with clients and internal stakeholders.
  • Analytical mindset, with the ability to interpret data, draw insights, and provide actionable recommendations to clients.
  • Self-motivated, result-oriented, and able to work independently with minimal supervision.
  • Proactive problem-solving skills, with the ability to think strategically and adapt to changing client needs.

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