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Senior Executive Client Servicing

2 months ago


Uncha Samana, India NIIT Full time
About NIITAt NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.Link for our LinkedIn page: for our website: - share resume on WhatsAppRoles & Responsibilities -The resource will work in coordination with NIIT Client Executives and business focal points.Regular engagement with Business Units & key stakeholders to drive continuous improvements and ensure smooth launch of new learning events in their respective portfolios.High familiarity and a global view of the portfolio will enable the resource to identify opportunities for continuous improvements. Also, deeper engagement with business stakeholders will enable them to initiate optimization projects.Resource will be responsible for addressing all feedback received for managed events, conduct root cause analysis and share the immediate and long-term fixes with the business.Resource will be responsible for setting-up regular reviews with the business focal points to share with them updates on their portfolios.DRC will be responsible for ensuring that the Program Guides (PGs) and Operational Guidance Notes (OGNs) are always updated.Will support regional Client Executives in managing the GO/NO-GO decisions for respective course items. Also, they will provide additional onsite support to operations teams on need basis.Will be responsible for educating & guiding services requestors on value of using Learning services and on how to use the processes & systems.Will help and guide the requestors on scheduling the session and also contribute to the annual forecasting activity to ensure planned courses are accurately projected and project is delivered on-time.Experience and Skills4+ years of experience in a corporate learning environment or performing event coordination services for corporate clients. Should have an experience of interacting with different levels of customer stakeholders.Have an outgoing personality;

be a good communicator with proficiency in organizing and decision making.Attention to detail;

ability to work easily with others and being a team player are key skills.Ability to work independently in a flexible;

organized and adaptablemanner and be customer focused.Must be proactive, take initiative, and be able to trouble shoot and handle pressure.Should be open to work globally, different time zones;

with willingness to work in shifts and weekends if required. Possess excellent written & verbal communication skills. Be proficient in Computer (MS Office, Excel;

Power Point; SharePoint and CRM tools).Should possess “job permit” to work in the specific geography if required.NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.