Customer Support Specialist
4 weeks ago
- Take ownership of customer issues.
- Troubleshoot problems and drive resolutions.
- Escalate unresolved issues to relevant internal teams.
- Collect prompt and accurate customer feedback.
- Document knowledge as solution articles.
- Master the use of a help desk software.
- Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business.
- They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values.
- Customer success teams should target their efforts on the account level, taking an almost account-based marketing approach to customer success.
- Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score.
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Customer Support Executive
4 weeks ago
Gandhinagar, India Tech Mahindra Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer...
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Customer Support Executive
4 weeks ago
gandhinagar, India Tech Mahindra Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer...
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Customer Support Executive
3 weeks ago
Gandhinagar, India Tech Mahindra Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer...
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Customer Support Executive
3 weeks ago
Gandhinagar, India Talent Acquaintance Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer...
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Customer Support Executive
4 weeks ago
Gandhinagar, India Talent Acquaintance Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer...
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Customer Support Executive
4 weeks ago
gandhinagar, India Talent Acquaintance Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer...
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Customer Support Representative
4 weeks ago
Gandhinagar, India ACCELPIX SOLUTIONS PVT LTD Full time**Responsibilities** 1. Identify customer needs and assist customers in selecting suitable products. 2. Update our internal databases with information about technical issues and useful customer conversations. 3. Discuss feature requests and workaround with team members. 4. Inform customers about new features and functionality while installing our...
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Customer Support Representative
4 weeks ago
Gandhinagar, India ACCELPIX SOLUTIONS PVT LTD Full time**Responsibilities** 1. Identify customer needs and assist customers in selecting suitable products. 2. Update our internal databases with information about technical issues and useful customer conversations. 3. Discuss feature requests and workaround with team members. 4. Inform customers about new features and functionality while installing our...
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Customer Support Representative
4 weeks ago
Gandhinagar, India ACCELPIX SOLUTIONS PVT LTD Full time**Responsibilities** 1. Identify customer needs and assist customers in selecting suitable products. 2. Update our internal databases with information about technical issues and useful customer conversations. 3. Discuss feature requests and workaround with team members. 4. Inform customers about new features and functionality while installing our...
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Customer Support Executive
7 days ago
Gandhinagar, India PerfectRecruit Services Full timeOur company is a worldwide leader in providing technology solutions to Retail and Restaurant industries. Some of our clients need help desk support service for the Point-Of-Sale software that they have deployed at thousands of retail stores. **Responsibilities**: - Accept international customer calls in a high volume environment. - Manage Help Desk tickets...
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Customer Support Associate
4 weeks ago
Gandhinagar, India Tech Mahindra Full timeHello We are looking for Customer Care Executive role in Tech Mahindra (**Banking Process) Gandhinagar, Gujarat**. **Job Description;** - Domestic Process. - Process on Calling. - Resolving customer queries through phone calls. - Age Limit: - 18 to 35 years - **Shift Timing**:Monthly Rotational (Any 9 Hours) **Qualifications and Skills** - Must be...
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Customer Experience Specialist
4 weeks ago
Gandhinagar, India Etech Full time:Transportation allowanceCanteen SubsidyNight Shift allowance as per processSchedule Attendance BonusHealth InsuranceTuition ReimbursementIncentive components campaign wiseWork Life Balance InitiativesRewards & Recognition What You’ll Be Doing: Take and engage chats to prospective customers in the designated market area to qualify leads and explain the...
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Customer Support Executive
4 weeks ago
Gandhinagar, India TECHWE INNOVATION PVT.LTD. Full time**Key Responsibilities**: - **Feedback Collection**: Actively gather user feedback and feature requests, and communicate this valuable information to the development team. - **Knowledge Sharing**: Keep up-to-date with the latest mobile technology trends and share knowledge within the team to enhance support capabilities. **Salary**: ₹15,000.00 -...
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Customer Experience Specialist
4 weeks ago
gandhinagar, India Etech Full time:Transportation allowance Canteen Subsidy Night Shift allowance as per process Schedule Attendance Bonus Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & Recognition What You’ll Be Doing: Take and engage chats to prospective customers in the designated market area to qualify leads and...
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Support Executive
4 weeks ago
Gandhinagar, India Techwe Innovation Pvt.Ltd Full timeAssess the nature of product or service issues and resolves support problems. - Maintain a log of product issues and conveys customer feedback to product development staff. - Interact with customers to help troubleshoot and resolve complex product problems or issues. - Diagnose and resolve customer questions or problems over the telephone/Internet in the...
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Customer Support Executive
6 days ago
Gandhinagar, India Agriown Farmtech Pvt. Ltd. Full time**Job brief** **Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Call Farmer's and our FTC on daily basis **Requirements and...
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Customer Care Executive
4 weeks ago
Gandhinagar, India D'Mak Energia Full timeCustomer Care Executive Answer to the customer call Pay: ₹8,795.45 - ₹13,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - Hindi (preferred) - English...
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Customer Service Associate
4 weeks ago
Gandhinagar, India ARME Consulting Full time**Role: Customer Service Associate** **Location: Gandhinagar, Ahmedabad** **Industry: Hospitality** **6 days working, Rotational Shift** **Requirements**: - Any Graduate, preferable science background - Freshers or experienced both are welcome with good communication skills - Good communication in English and costumer interaction skills required -...
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Desktop Support Trainee
4 weeks ago
Gandhinagar, India Team Computers Pvt Ltd Full timePayroll Company: Team Computers Client organization: LIC Designation: Desktop support Engineer / Trainee **Location**:Thane** **"Salary: upto 10K Monthly CTC ( Not in Hand)"** **Experience: 0 to 1 years** **Interview Round: Telephonic** **Skills Required: Hardware & Software troubleshooting, LAN, WAN Configuration.** **Job description** **Roles and...
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Customer Care Executive
4 weeks ago
Gandhinagar, India IMCS Group Full time**job description**: ROLE: CUSTOMER CARE EXECUTIVE **QUALIFICATION** : GRADUATION (ANY) **JOB TYPE** :FULL TIME ( onsite) **LOCATION **:GIFT city Gandhinagar ,Gujraat. **SHIFT TIMMINGS**: Rotational shift 6 days in a week (1 weekly off rotational ) **Job Types**: Full-time, Fresher **Salary**: From ₹12,000.00 per month **Benefits**: - Health...