Technical Support Executive

7 days ago

Andheri, India Eway IT Solutions Pvt. Ltd. Full time
  • 1. Serve as the primary point of contact for clients seeking technical assistance via
  • phone, email, or chat.
  • 2. Perform remote troubleshooting, diagnose, and resolve technical issues.
  • 3. Provide accurate information on IT products or services.
  • 4. Record events, problems, and resolutions in logs.
  • 5. Follow up with clients to ensure issues are resolved.
  • 6. Escalate unresolved issues to the next level of support personnel.
  • Requirements:
  • 1. Bachelor's degree/Diploma degree with technical knowledge.
  • 2. Technical certification is an advantage.
  • 3. 1-2 years of experience in technical support.
  • 4. Excellent problem-solving and analytical skills.
  • 5. Strong communication and customer service skills.
  • 6. Ability to work in a fast-paced environment.
  • 7. Flexible schedule, including night shifts and weekends.
  • Benefits:
  • 1. Health insurance.
  • 2. Paid sick leave.
  • 3. Provident Fund.
  • 4. Flexible schedule.
  • 5. Opportunities for professional growth and development.

Job Type: Full-time

Pay: From ₹18,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

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