Technical Support Engineer

7 days ago


Andheri, India DIMA Engineering Full time

Key Responsibilities:

1. Technical Troubleshooting:

Diagnose and resolve software application issues via phone, email, or chat.

Utilise problem-solving skills to identify root causes.

2. Client Support:

Provide timely and professional support to clients.

Ensure client satisfaction through effective issue resolution.

3. Documentation and Reporting:

Document all support interactions and resolutions.

Maintain accurate records of client interactions.

3. Collaboration:

Work closely with development teams to resolve complex issues.

Share knowledge and expertise with colleagues.

4. Training and Development:

Stay up-to-date with new software releases and features.

Participate in training sessions to enhance technical skills.

Provide training to clients.

Requirements:

1. Education:

  • Bachelor's degree in Computer Science, Information Technology, or related field.

2. Experience:

  • 1-3 years in technical support or related role.

  • Experience with application software support.

3. Technical Skills:

  • Strong understanding of software applications and troubleshooting.

  • Familiarity with operating systems (Windows, macOS, Linux).

  • Knowledge of database concepts.

  • Experience with helpdesk software.

4. Soft Skills:

  • Excellent communication, interpersonal, and problem-solving skills.

  • Ability to work under pressure and manage multiple priorities.

  • Strong analytical and critical thinking skills.

Nice to Have:

  1. Certification in technical support or related field.

  2. Experience with cloud-based applications.

  3. Familiarity with ITIL or similar frameworks.

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Willingness to travel:

  • 50% (Preferred)

Work Location: In person



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