Enterprise Account Manager

2 weeks ago

noida, India MyOperator Full time
Job Description

The Enterprise Account Manager will manage and grow relationships with our large business customers. We are looking for someone with 4-6 years of experience in SAAS or related fields who has successfully managed big accounts and met sales goals. This role requires knowledge of the SAAS industry and the ability to handle complex customer environments.

Key Objectives

Grow Existing Accounts: Increase revenue by finding opportunities to sell more products and services to current customers. Develop strategic plans to enhance customer value and boost sales.

Customer Satisfaction: Be the main contact for our enterprise customers, ensuring their problems are resolved efficiently. Turn customer challenges into positive experiences to build long-term relationships.

Generate Goodwill: Build and maintain strong relationships with key people in customer organizations. Find opportunities to create goodwill through references, testimonials, and case studies. Use happy customers to attract new business.


Requirements
  • Manage a portfolio of enterprise accounts and create plans to meet revenue targets.
  • Regularly review accounts, find growth opportunities, and present tailored value propositions.
  • Work with internal teams (Sales, Marketing, Product, Support) to provide excellent customer experiences.
  • Be the go-to person for customer issues, ensuring quick and satisfactory resolutions.
  • Stay informed about industry trends, competitors, and market dynamics to position MyOperator's solutions effectively.
  • Track and report on sales activities, account progress, and revenue forecasts using CRM tools.
  • Work with the Marketing team to create customer success stories and case studies.
  • Participate in industry events and networking activities to find new business opportunities.
Requirements
  • Bachelor’s degree in Business, Sales, Marketing, or a related field; MBA is a plus.
  • 1-2 years of experience in enterprise account management within the SAAS or related industries.
  • Proven ability to meet or exceed sales targets and grow revenue.
  • Strong understanding of complex customer environments.
  • Excellent communication, negotiation, and interpersonal skills.
  • Customer-focused with a passion for providing great customer experiences.
  • Self-motivated, goal-oriented, and able to work independently.
  • Proficient in using CRM tools and sales software.
  • Knowledge of the Indian enterprise market and telephony solutions is a plus.
  • Ability to explain technical concepts, troubleshoot issues, and work with Sales and Support teams.
  • Analytical skills to use data for decision-making and improving team performance.

Benefits Benefits
  • Paid Time Off
  • Device & WiFi Reimbursements

Join MyOperator and be part of a dynamic team transforming business communication. We offer competitive pay, comprehensive benefits, and opportunities for growth. Apply today and start an exciting journey with us


Requirements
Requirements Bachelor's degree in Business, Sales, Marketing, or a related field. MBA or equivalent is a plus. 4-6 years of relevant experience in enterprise sales within the SAAS or allied industries. Proven track record of meeting or exceeding sales targets and driving revenue growth. Strong business acumen and the ability to understand complex customer environments. Excellent communication, negotiation, and interpersonal skills. Customer-centric mindset with a passion for delivering exceptional customer experiences. Self-motivated, goal-oriented, and ability to work independently with minimal supervision. Proficiency in using CRM tools and other sales productivity software. Knowledge of the Indian enterprise market and telephony solutions is advantageous. Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team. Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance. They should have experience tracking and analyzing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions.

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