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Customer Support Executive

4 weeks ago

Faridabad, India Creative Orion Full time

Key Skills: Computer skills, Effective Communication, MS-Excel

Experience: 0 year(s)

Qualification: Graduation

Roles & Responsibility:

  • Respond to customer queries via WhatsApp, email, Instagram DMs, and website live chat.
  • Resolve order-related issues like tracking, returns, exchanges, and refunds.
  • Coordinate with internal teams for delivery and product updates.
  • Maintain records of customer interactions and update order sheets (Excel/Google Sheets).
  • Proactively follow up on abandoned carts and improve conversions.
  • Provide product information and styling assistance to customers (if needed).