Customer Support Executive

1 week ago

Faridabad, India Specscart Full time

Specscart is one of the fastest growing online eyewear stores in the UK. A team of young professionals who are changing the eyewear industry. Specscart is a Britain born startup which is born to bring justice to the eyewear market by making eyewear a Fast-moving fashion accessory. A startup which is born to change glasses from being just an instrument for corrective sight into a fashionable accessory for daily wear. A fashion accessory that should be changed with the attire/occasion. Fashionable eyewear that has a place in your wardrobe. A fashion accessory that is intended to be your most intimate wearing. Unfortunately, it is limited to just 1(one) or maximum 2(two).

**What are we looking for?**
- Ability to perform under pressure
- Ability to handle angry customers
- Ability to manage work without multiple instructions.
- Must be smart enough to initiate the process when it's needed.

**Roles and Responsibilities**

In this role, you need to analyse and solve moderately complex problems.

You will be responding to the customer queries related to their orders, delivery, prescription and payments etc.

You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures.

The role requires a clear understanding of the strategic direction set by senior management as it relates to our customers and can directly affect our values proposition in business.

You will need to deliver performance, including throughput and quality as per defined metrics.

Your primary upward interaction is with a direct supervisor or UK team.

You will be provided with mínimal guidance when determining methods and procedures on new assignments.

**About us**:
Specscart is the sweet spot for people who are passionate about making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our vision, and reach, for those actions to have a global impact.

Our vision and hard work has been well rewarded in the past year. Being the winners of Venture Further 2018 and The Albert Gubay awards 2017 has made us more reputable.

We are now looking at exponential growth in the next few months, and are building the team towards the same.

**Benefits**:

- Six Days Working
- Sunday fixed off
- Job Location will be **407, Om Shubham Tower, Near Fortis Escort Hospital, NIT, Faridabad**:

- Immediate Joining
- Number of Annual holidays, timely rewards and recognition.
- Opportunity to travel to UK in future for business aspects.

**Job Types**: Full-time, Fresher

**Benefits**:

- Flexible schedule
- Leave encashment
- Paid sick time

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer support: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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