Support Engineer

15 hours ago

Bengaluru, India infinite Computer Solution Full time
  • The candidate should have good communication skills.
  • The candidate should not have any MTI
  • The candidate should have the technical acumen for L1 support Engineer.
  • Identify and diagnose issues and problems.
  • Categorize and record reported queries and provide solutions.
  • Support problem identification.
  • Advise users on an appropriate course of action.
  • Monitor issues from start to resolution.
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Qualifications

Bachelors/Graduate

Range of Year Experience-Min Year

1

Range of Year Experience-Max Year

3

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