Support Engineer

3 weeks ago

Bengaluru, Karnataka, India Appsflyer Full time

Do you enjoy solving complex technical problems At AppsFlyer the Support Team is a critical part of AppsFlyer s business As a customer-obsessed company our Support Engineers interact with customers daily ensuring they have an amazing AppsFlyer Experience Support Engineers will be putting their problem-solving skills to the test to assist our customers in achieving success In addition the entire team is a crucial component of the feedback loop working closely with the Engineering team to fix bugs help the product evolve and help update our knowledge base articles The role is highly collaborative and demands someone who can work across departments What you ll do Take end-to-end ownership of customer technical issues including initial troubleshooting root cause identification resolution and communication - Work with the Customer s App development team to troubleshoot any SDK implementation issues Collaborate closely with CSM Product Engineering Partners teams and others to troubleshoot technical issues Enrich our client Knowledge Base with relevant technical information Create and lead support improvement processes across the company What you have Passion for Superior Client Experience Experience in technical customer support and superior communication skills for complicated issues Advanced experience 4 years of experience in SQL or other querying languages Mobile iOS Android development QA experience is a bonus Logical thinking Action-oriented with strong organizational analytical and problem-solving skills Highly adaptable fast learner inquisitive Multitasking and ability to work independently Bonus Points Web mobile marketing and digital advertising experience Ability to integrate test and troubleshoot mobile SDKs Understand REST APIs Data analysis experience Being referred by an AppsFlyer team member As a global company operating from 25 offices across 19 countries we reflect the human mosaic of the diverse and multicultural world in which we live We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race gender culture or sexual orientation We value and encourage curiosity diversity and innovation from all our employees customers and partners Oren Kaniel CEO

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