Key Account Manager
3 weeks ago
Delhivery is India’s leading supply chain services company. The company provides a full suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing, and technology services. Our vision is to become the operating system for commerce in India, through a combination of world-class infrastructure, logistics operations of the highest quality, and cutting-edge engineering and technology capabilities.
Role: SME Key Account Manager
Position : Associate/Sr.Associate
Location - Goa
Responsibilities:
-Responsible for achieving revenue and volume growth targets for assigned accounts
- Ensure Collectibles and Outstanding is within the agreed Credit Period
- Develop and record business understanding of clients on CRM
- Cross-Sell various VAS (Value Added Services) offered by Delhivery
- Whatsapp NDR verification
- Communication Module
- Identification & execution of growth levers for volume and revenue growth
- Managing Commercial expectations of clients within agreed margin guardrails
- Operational levers like reducing RTO, ensuring high SLA
- Establish Founder/Co-Founder level connections across the client portfolio
- Identify reasons for any downtrend and record the next steps on CRM for execution
- Cross-Sell Delhivery’s Lines of Business where applicable - B2C Heavy, LTL, Warehousing, Cross-Border
Key Skills
- 1-2+ yrs previous experience in SME Account Management or Inside Sales
-Comfortable in callingOffice, and Excel - Use of Pivot Tables, vlookup, logic formulas
-Good communication skills - English & Hindi
-Data-oriented and Systematic approach
- Good to have
-Used some CRM previously - Salesforce/Hubspot/Leadsquared/Zoho
- Previous experience in logistics
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