Immediate Start Key Account Manager

1 week ago

Goa, India Delhivery Full time

About the Company::

Delhivery is India's leading supply chain services company.

The company provides a full suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing, and technology services.

Our vision is to become the operating system for commerce in India, through a combination of world-class infrastructure, logistics operations of the highest quality, and cutting-edge engineering and technology capabilities.


Role:
SME Key Account Manager

Position:
Associate/Sr.
Associate

Location - Goa

Responsibilities:

  • Responsible for achieving revenue and volume growth targets for assigned accounts
  • Ensure Collectibles and Outstanding is within the agreed Credit Period
  • Develop and record business understanding of clients on CRM
  • Cross-Sell various VAS (Value Added Services) offered by Delhivery
  • Whatsapp NDR verification
  • Communication Module
  • Identification & execution of growth levers for volume and revenue growth
  • Managing Commercial expectations of clients within agreed margin guardrails
  • Operational levers like reducing RTO, ensuring high SLA
  • Establish Founder/Co-Founder level connections across the client portfolio
  • Identify reasons for any downtrend and record the next steps on CRM for execution
  • Cross-Sell Delhivery's Lines of Business where applicable
  • B2C Heavy, LTL, Warehousing, Cross-Border
Key Skills

  • 12+ yrs previous experience in SME Account Management or Inside Sales
  • Comfortable in callingOffice, and Excel
  • Use of Pivot Tables, vlookup, logic formulas


Good communication skills English & HindiData oriented and Systematic approach Good to haveUsed some CRM previously Salesforce/Hubspot/Leadsquared/Zoho Previous experience in logistics

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