Key Account Manager

3 weeks ago


Old Goa, India Delhivery Full time
About the Company::Delhivery is India’s leading supply chain services company. The company provides a full suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing, and technology services. Our vision is to become the operating system for commerce in India, through a combination of world-class infrastructure, logistics operations of the highest quality, and cutting-edge engineering and technology capabilities.

Role: SME Key Account ManagerPosition : Associate/Sr.AssociateLocation

- Goa

Responsibilities:

-Responsible for achieving revenue and volume growth targets for assigned accounts- Ensure Collectibles and Outstanding is within the agreed Credit Period- Develop and record business understanding of clients on CRM- Cross-Sell various VAS (Value Added Services) offered by Delhivery- Whatsapp NDR verification- Communication Module- Identification & execution of growth levers for volume and revenue growth- Managing Commercial expectations of clients within agreed margin guardrails- Operational levers like reducing RTO, ensuring high SLA- Establish Founder/Co-Founder level connections across the client portfolio- Identify reasons for any downtrend and record the next steps on CRM for execution- Cross-Sell Delhivery’s Lines of Business where applicable - B2C Heavy, LTL, Warehousing, Cross-Border

Key Skills- 1-2+ yrs previous experience in SME Account Management or Inside Sales-Comfortable in callingOffice, and Excel - Use of Pivot Tables, vlookup, logic formulas-Good communication skills - English & Hindi-Data-oriented and Systematic approach- Good to have-Used some CRM previously - Salesforce/Hubspot/Leadsquared/Zoho- Previous experience in logistics
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