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Customer Support
4 weeks ago
About Us
We are a SaaS product company focused on delivering seamless solutions to our clients. To support our growing customer base, we are looking for a dedicated Support Team Member who can ensure smooth client onboarding, provide reliable support, and help maintain product quality.
Key Responsibilities
- Client Onboarding: Assist new clients in setting up and navigating the platform.
- System Monitoring: Track and monitor tokens, usage, and system alerts.
- Customer Support: Attend to customer calls and respond to queries/issues in a timely manner.
- Issue Resolution: Coordinate with internal teams to troubleshoot and resolve client-reported problems.
- Quality Assurance (QA): Perform internal QA checks on product features and updates.
- Shift Flexibility: Work in rotational shifts (TuesdaySaturday or MondayFriday) and provide on-call support on Sundays if required.
Requirements
- Prior experience in customer support, SaaS support, or operations is preferred.
- Strong communication skills (both verbal and written).
- Basic understanding of SaaS platforms and technical troubleshooting.
- Ability to multitask and handle pressure in a client-facing role.
- Detail-oriented with a proactive problem-solving attitude.
- Willingness to work in shift schedules and occasional weekend on-call support.
Perks & Benefits
- Fixed salary of 10,000 per month.
- 5-day work week (with rotational shifts).
- Exposure to SaaS operations and client success processes.
- Opportunity to grow within a fast-scaling company.
