SR International Customer support Executive

Found in: Whatjobs IN C2 - 2 weeks ago


hyderabad, India FRUGE IT SERVICES Full time

Company Overview


FRUGE IT SERVICES is a consulting company with 50 employees. We provide IT solutions and consulting services to clients worldwide. Our headquarters is located in Hyderabad and our website is


Job Overview


We are hiring a SR International Customer Support Executive to join our team at FRUGE IT SERVICES. As a SR International Customer Support Executive, you will be responsible for providing excellent customer service to our international clients. This is a full-time position based in Hyderabad, Telangana, India. The ideal candidate should have 1 to 3 years of experience in a similar role and possess strong communication skills.


Qualifications and Skills


  • 1 to 3 years of experience in international customer support or a similar role
  • Excellent verbal and written communication skills in English
  • Ability to handle and resolve customer complaints
  • Strong problem-solving skills
  • Ability to work in a fast-paced environment
  • Flexible to work night shifts and rotational shifts
  • Undergraduate degree or equivalent qualification
  • Familiarity with CRM software
  • Good organizational and multitasking abilities


Roles and Responsibilities


  • Respond to customer inquiries and provide assistance through phone, email, and chat
  • Handle and resolve customer complaints and issues in a timely manner
  • Ensure customer satisfaction by providing prompt and professional service
  • Collaborate with internal teams to address customer needs and improve customer experience
  • Maintain accurate records of customer interactions and transactions
  • Stay updated on product knowledge and company policies
  • Adhere to standard operating procedures and company guidelines
  • Meet or exceed performance targets and goals
  • Handle escalations and coordinate with senior team members for resolution
  • Contribute to team meetings and training sessions



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