Customer Support Executive

3 weeks ago


Hyderabad, India Akshar School Solutions Private Limited Full time
Job Overview

We are looking for a Customer Support Executive to join our team at Akshar School Solutions Private Limited. As a Customer Support Executive, you will be responsible for providing excellent customer service and support to our clients. This role requires strong communication skills, problem-solving abilities, and a friendly demeanor.

Qualifications and Skills

Bachelor's degree in any field1-3 years of experience in customer support or a related roleExcellent communication skills, both verbal and writtenStrong problem-solving abilities and attention to detailEmpathy and a friendly demeanorAbility to multitask and prioritize tasks effectivelyStrong computer skills and familiarity with customer support softwareAbility to work well in a team and collaborate with othersFlexibility to work in shifts, including weekends and holidaysKnowledge of school supplies or the education industry is a plus

Roles and Responsibilities

Responding to customer inquiries via phone, email, and chat in a timely and professional mannerProviding accurate information about our products, services, and policies to customersAssisting customers in placing orders, tracking shipments, and resolving any issues or complaintsMaintaining a high level of customer satisfaction by ensuring excellent service deliveryCollaborating with other teams to address customer concerns and improve overall customer experienceIdentifying and escalating priority issues to the appropriate department for resolutionKeeping accurate records of customer interactions and transactionsUpdating customer information in the company databaseStaying up-to-date with product knowledge and company policies to provide accurate information to customersAchieving key performance indicators (KPIs) and targets related to customer support



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