SR International Customer support Executive

3 weeks ago


Hyderabad, India FRUGE IT SERVICES Full time
Company Overview

FRUGE IT SERVICES is a consulting company with 50 employees. We provide IT solutions and consulting services to clients worldwide. Our headquarters is located in Hyderabad and our website is Overview

We are hiring a SR International Customer Support Executive to join our team at FRUGE IT SERVICES. As a SR International Customer Support Executive, you will be responsible for providing excellent customer service to our international clients. This is a full-time position based in Hyderabad, Telangana, India. The ideal candidate should have 1 to 3 years of experience in a similar role and possess strong communication skills.

Qualifications and Skills

1 to 3 years of experience in international customer support or a similar roleExcellent verbal and written communication skills in EnglishAbility to handle and resolve customer complaintsStrong problem-solving skillsAbility to work in a fast-paced environmentFlexible to work night shifts and rotational shiftsUndergraduate degree or equivalent qualificationFamiliarity with CRM softwareGood organizational and multitasking abilities

Roles and Responsibilities

Respond to customer inquiries and provide assistance through phone, email, and chatHandle and resolve customer complaints and issues in a timely mannerEnsure customer satisfaction by providing prompt and professional serviceCollaborate with internal teams to address customer needs and improve customer experienceMaintain accurate records of customer interactions and transactionsStay updated on product knowledge and company policiesAdhere to standard operating procedures and company guidelinesMeet or exceed performance targets and goalsHandle escalations and coordinate with senior team members for resolutionContribute to team meetings and training sessions



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