International Customer Support
3 weeks ago
FRUGE IT SERVICES is a leading consulting company with 50 employees. Our mission is to provide top-notch IT services and solutions to our clients. We have gained a reputation for delivering excellence and building long-lasting partnerships with our customers.
Job Overview
This is a full-time position based in Hyderabad, Telangana, India. We are seeking a Junior International Customer Support professional with 1 to 3 years of experience to join our team at FRUGE IT SERVICES. As a member of our customer support team, you will be responsible for providing exceptional service to our international clients.
Qualifications and Skills
1-3 years of experience in international customer supportExcellent communication skills in EnglishStrong problem-solving and decision-making abilitiesAbility to work in a fast-paced and dynamic environmentGood understanding of IT products and servicesCustomer-centric mindset and a passion for delivering exceptional serviceAbility to work well in a team and collaborate with cross-functional teamsAttention to detail and strong organizational skills
Roles and Responsibilities
Responding to customer inquiries and resolving issues in a timely mannerAssisting customers with product information, technical support, and troubleshootingCollaborating with cross-functional teams to ensure customer satisfactionProviding exceptional service and maintaining high customer satisfaction levelsHandling customer complaints and escalations effectivelyMaintaining accurate records of customer interactions and transactionsIdentifying and implementing process improvements to enhance customer experienceStaying up-to-date with product knowledge and industry trends
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