WFM/RTM Manager, Amazon
2 weeks ago
BASIC QUALIFICATIONS
6+ years’ experience in WFM and/or Capacity Planning - Contact Center support role required.Demonstrated experience and success in Cap Planning oriented projects in Contact Centers.Demonstrated experience managing HC and long term capacity decisions in multi-channel global contact center environments including phone, email and chat.Analytical and solid communications skills are essential to be successful in this roleAdvanced skills using Microsoft Excel in a business environmentSpeaking-listening-writing skills, attention to details, proactive self-starter.
PREFERRED QUALIFICATIONS
Post graduate degree in Business Administration or related fieldProven experience utilizing SQL, Microsoft Excel and dealing with large sets of dataProven working knowledge of Six Sigma tools and Lean techniquesAdvanced forecast modeling techniques including safety stock optimization and sensitivity analysis
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