Manager-WFM- Commercial

4 weeks ago

Bengaluru, India Flipkart Full time

Manager-WFM- Commercial

You are Responsible for

To work closely with OSPs and Fk Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end. Work on required documentation/ system flows in the Fk system for processing the payouts. Ensure Monthly accruals on Billing are provided to Finance team as per timelines ; ensure accuracy on the accruals vs actual expenses for the month Closely with Central Procurement team for closing Partner LOIs/ Contracts with required timelines Understand the learnings from the Monthly Billing and translate the learnings into Operational planning and Contractual terms and conditions. Collaborate with various functions of CX in gathering necessary cost inputs & translate these inputs into cost estimates for Qtrly/Semi/Annual Operating Plan & On-going Refresher plans. Closely work with WFM team in ensuring the monthly forecast is in line with AOP forecast & understand the deviation in forecast & suggest corrective actions. Formulation of partner levels performance scorecards w.r.t MSA Compliance, Occupancy & Cost Metrics etc. thereby improve the overall process efficiency. Preparation of business decks for monthly reviews on the key cost drivers for CX function – specifically w.r.t partner related pay outs. Ensure timely closure of operational related Reward & Penalty pay-outs for FK partners in line with the Master Service Agreement. Participate in weekly partner calls in identifying gaps in delivery metrics, manpower capacity & billing validations, ensuring no impact to customer experience. Ensure OSP governance w.r.t MSA/LOI for the smooth functioning of business & statutory compliance.

To succeed in this role – you should have the following:

7-9 years of experience after Graduation (or) 6-7 years of experience after Post-Graduation in Management (MBA or PGDM). Should have experience and proficiency in working with Outsourced partners in the areas – Commercials, Billing, Invoicing. Excellent understanding of Contact center Operational metrics, Commercial models, process flows in invoicing partners, would be desirable. Should have excellent relationship management, analytical and communication skills. Excellent written & verbal communication skills. Proficient in MS Office specifically working in spreadsheets.

  • Senior Manager

    4 days ago

    Bengaluru, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. —and we have fun doing it! Powered by our purpose - the relentless pursuit of a world that...

  • Manager-Commercial Operations

    4 weeks ago

    Bengaluru, India Titan Company Full time

    Job Description:UniqueJob Role Manager-Commercial Function Commercial Reporting to Group Manager-CommercialBusiness Jewellery Level L5-L7Job DetailsThe role is responsible for managing the commercial operations of Jewellery Division for all the brands.Job Responsibilities:- Automate and simplify existing commercial processes & other critical operations Digi...

  • Commercialization Manager

    1 month ago

    Bengaluru, India Jubilant Foodworks Full time

    Roles and Responsibilities 1. New Product Development: Lead and manage the development of new chicken product recipes, including formulation, sensory evaluation, and documentation. Collaborate with R&D, marketing, and operations teams to develop innovative chicken product concepts that meet customer and consumer needs. 2. Production Optimization:...

  • Commercial Office Manager

    4 weeks ago

    Bengaluru, India Aspen Technology Full time

    AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for...

  • Techno Commercial Manager

    1 week ago

    Bengaluru, India Turbostart Full time

    Who are we: Turbostart is not just a startup fund and accelerator, we are a catalyst for builders and a powerhouse of innovation. Our mission is to propel early-stage startups into the future by providing unparalleled support in technology, marketing, strategy, and beyond. We're in the business of building tomorrow's leaders - today.After 4 Years and 5 Funds...

  • Techno Commercial Manager

    2 weeks ago

    Bengaluru, India Turbostart Full time

    Who are we:Turbostart is not just a startup fund and accelerator, we are a catalyst for builders and a powerhouse of innovation. Our mission is to propel early-stage startups into the future by providing unparalleled support in technology, marketing, strategy, and beyond. We're in the business of building tomorrow's leaders - today.After 4 Years and 5 Funds...

  • Commercial Support Manager

    6 days ago

    Bengaluru, India Nordisk Clean Solutions Full time

    Company Overview:Nordisk Clean Solutions, a pioneer in pot washing technology for commercial kitchens worldwide since 1987, is committed to innovation and sustainability. Our granule technology ensures efficient cleaning while minimising resource usage, reflecting our dedication to hygiene, sustainability, and customer satisfaction.Role Overview:We are...

  • Commercial Support Manager

    1 week ago

    Bengaluru, India Nordisk Clean Solutions Full time

    Company Overview:Nordisk Clean Solutions, a pioneer in pot washing technology for commercial kitchens worldwide since 1987, is committed to innovation and sustainability. Our granule technology ensures efficient cleaning while minimising resource usage, reflecting our dedication to hygiene, sustainability, and customer satisfaction.Role Overview:We are...

  • Commercial Support Manager

    1 week ago

    Bengaluru, India Nordisk Clean Solutions Full time

    Company Overview:Nordisk Clean Solutions, a pioneer in pot washing technology for commercial kitchens worldwide since 1987, is committed to innovation and sustainability. Our granule technology ensures efficient cleaning while minimising resource usage, reflecting our dedication to hygiene, sustainability, and customer satisfaction.Role Overview:We are...

  • Commercial Head

    3 weeks ago

    Bengaluru, Karnataka, India iimjobs Full time

    Job Description:As the HR Head - Commercial (HR Business Partner), you will be pivotal in driving the HR strategy aligned with the commercial functions, ensuring talent management, organizational development, and employee engagement initiatives.Key Responsibilities: Collaborate closely with the commercial leadership (Sales & Marketing) to understand business...

  • Digital Commercial Advisor

    4 weeks ago

    Bengaluru, India Shell Full time

    **The Role**: **JOB TITLE: Digital Commercial Advisor** **Where you fit** - Shell has invested in developing differentiated Digital products where an alternative does not exist on the commercial market or is not sufficiently mature to serve a Shell business need - Many of these products remain differentiated compared to the broader market offerings, where...

  • Associate Manager

    4 weeks ago

    Bengaluru, India Navi Full time

    About NaviNavi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated...

  • Senior Manager – Digital Transformation, Commercial

    4 weeks ago

    Bengaluru, India AB InBev India Full time

    Primary Purpose of Role:- To lead planning and execution of the Digital Transformation Strategy across the Commercial Capabilities & Sales landscape. This would entail building a deep understanding of business problems, having knowledge of innovative technology solutions, and bringing them together to not just optimize but also completely transform the way...

  • Commercial Sme

    4 weeks ago

    Bengaluru, Karnataka, India NTECH IT SOLUTIONS PRIVATE LIMITED Full time

    **Job Responsibility** To promote and service our commercial products such as property, liability, marine etc to corporations in India. Job also entails the Management and monitoring of Claim settlement. Job profile - Establishing direct contacts with the Corporate - Finance/Insurance team to ensure that our products are well - presented to their needs....

  • Associate Manager

    4 weeks ago

    Bengaluru, India Navi Full time

    About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated...

  • Associate Manager

    4 weeks ago

    Bengaluru, India Navi Full time

    About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated...

  • Commercial Interior Designer

    4 weeks ago

    Bengaluru, Karnataka, India Instatalent Recruit LLP Full time

    *Responsibilities:* - *Project Completion:* Successfully execute and deliver commercial interior design projects from initiation to completion. - *Stakeholder Collaboration:* Engage proactively with stakeholders to grasp project requirements and expectations. functional commercial spaces. - *Approval Process:* Lead the design approval process, ensuring...

  • Commercial & Admin Officer

    4 weeks ago

    Bengaluru, India Tarnea Technology Solutions Pvt. Ltd Full time

    No of Positions: 1 Commercial functions -- Invoicing, collections, bank operations, sending receipts to customers, responding to customer’s queries regarding invoices, payments, accounts etc. Petty cash handling Record keeping – HR, Accounts, Commercial Managing accounting MIS and performance reporting Vendor management Arrangements for travel and event...

  • Senior Manager – Digital Transformation, Commercial

    4 weeks ago

    Bengaluru, India AB InBev India Full time

    Primary Purpose of Role: To lead planning and execution of the Digital Transformation Strategy across the Commercial Capabilities & Sales landscape. This would entail building a deep understanding of business problems, having knowledge of innovative technology solutions, and bringing them together to not just optimize but also completely transform the way...

  • Senior Manager – Digital Transformation, Commercial

    1 month ago

    Bengaluru, India AB InBev India Full time

    Primary Purpose of Role:To lead planning and execution of the Digital Transformation Strategy across the Commercial Capabilities & Sales landscape. This would entail building a deep understanding of business problems, having knowledge of innovative technology solutions, and bringing them together to not just optimize but also completely transform the way we...