WFM Manager//RTA Manager//BPO

Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Monitor and...

THIS ROLE IS IN PERSON IN MEXICO CITY, MEXICO. At AWS, we’re looking to hire an Real-Time Analyst (RTA) to be part of the AWS Premium Support Community Support Workforce Management (WFM) team. The RTA will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming volume....

**Functional Responsibilities**: - Lead morning call performance review and upcoming outlook to maximize customer service responsiveness, preparation, and communications. - Provide real-time monitoring via tools (Aspect WFM, Avaya CMS ) and workforce management techniques - Own the scheduling functionality of the Workforce Management system including all...

Assistant Manager-WFM About the team: The CX WFM team manages more than 10 mn customers transactions every month and responsible for generating demand projections and managing multiple outsourcing partner to ensure the right headcount is available at the right time. The team ensures a balance between planned cost, actual cost and experience. You...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.For more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted platform....

2+ years of program or project management experience - 1+ years experience in a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Ability to perform many concurrent assignments and determine the need for changing priorities - Commitment to customer experience, and a...

Manager-WFM- Commercial You are Responsible for To work closely with OSPs and Fk Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end. Work on required documentation/ system flows in the Fk system for processing the payouts. Ensure Monthly accruals on Billing are provided to Finance team...

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as...

Assistant Manager-WFM- Commercial You are Responsible for: To work closely with outsourced partners (OSP) and FK Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end. Work on required documentation/ system flows in FK system for processing the payouts. Ensure accurate validation of OSP...

**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Work...

Position Overview Are you passionate about WFM capacity planning and long-term forecasting? Do you have experience improving global service level results and ensuring optimal staffing at all times? Is data analysis more than just a skill, but an obsession for you? Are you skilled in delivering insightful, actionable solutions that drive significant...

We are seeking a WFM Program Manager to support operations and the Planning & Delivery team to improve our planning and operational efficiency and drive WFM standardization for Buyer Abuse operations. As a PM, you will drive projects focused on operational cost improvements, overall planning efficiency and customer experience, resource planning, appropriate...

Belmont Lavan is a Digital Recruitment Agency that specializes in connecting businesses and top Web and Digital talent across Europe. The agency has transformed traditional recruitment methods to fit the 21st century by relying on a proven set of digital strategies and systems to give their clients unparalleled access to the top 15% of talent available in...

Belmont Lavan is a Digital Recruitment Agency that specializes in connecting businesses and top Web and Digital talent across Europe. The agency has transformed traditional recruitment methods to fit the 21st century by relying on a proven set of digital strategies and systems to give their clients unparalleled access to the top 15% of talent available in...

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. As an extension of this, Amazon encourages...

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. As an extension of this, Amazon encourages...

Job Description: Job Description Processing and approval (in consultation with WFM Intraday Management) of tickets and requests within IEX Webstation or any other WFM ticketing tool from operation to WFM regarding (preferred) changes to the published schedule. Monitors employee performance against work schedules and real-time productivity...

Job Description - Product Manager (Wealth Management)Experience - 9 to 15 yearsLocation - Electronic City, Bengaluru- Experience in Product Management from the Wealth Management and Capital Markets domains.- Solid understanding of entire Wealth Management life cycle from Customer Onboarding, Investment Product life cycle, Operational aspects of Investment...

Job Description - Product Manager (Wealth Management) Experience - 9 to 15 years Location - Electronic City, Bengaluru Experience in Product Management from the Wealth Management and Capital Markets domains. Solid understanding of entire Wealth Management life cycle from Customer Onboarding, Investment Product life cycle, Operational aspects of Investment...