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Assistant Manager-WFM- Commercial

4 months ago

Bengaluru, India Flipkart Full time

Assistant Manager-WFM- Commercial

You are Responsible for:

To work closely with outsourced partners (OSP) and FK Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end. Work on required documentation/ system flows in FK system for processing the payouts. Ensure accurate validation of OSP billing workings & getting timely billing approvals (from Biz Fin) for invoice generation. Timely creation & tracking of PR/PO requests ensuring required documentation in place for processing of OSP pay outs. Reporting & tracking of purchase order, invoice & payments for CX OSP partners. Co-ordinate with Biz Fin for getting the open purchase order & requests closed in ERP upon processing of OSP payments. Following up with FK Vendor Help Desk (VHD) & Accounts Payable (AP) team ensuring on-time payments to CX partners. Understand the learning’s from the Monthly Billing and translate the learnings into Operational planning and Contractual terms and conditions

To succeed in this role – you should have the following:

2-3 years of experience in WFM after Graduation (or) 1-2 years of experience after Post-Graduation in Management (MBA or PGDM). Should have experience and proficiency in working with Outsourced partners in the areas – Commercials, Billing, Invoicing. Excellent understanding of Contact centre Operational metrics, Commercial models, process flows in invoicing partners, would be desirable. Should have excellent relationship management, analytical and communication skills. Excellent written & verbal communication skills. Proficient in MS Office specifically working in spread sheets. Prior experience in managing or handling temp staff operations & billing