Capacity Planning PM, Amazon Pay

1 month ago

Noida, India myGwork Full time
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
This role is ideal for a candidate who is an exceptional planning analyst, who can diagnose and solve complex business problems by analyzing data and providing recommendations. The PM will work closely with multiple stakeholders on Capacity Planning within Apay KYC and operations team. The role is critical and requires strict adherence to RBI guidelines. The ideal candidate will possess both an analytical background, and a demonstrated ability to think broadly and strategically. The successful candidate will experience a wide range of problem solving situations, requiring extensive use of data collection and analysis, as well as working with stakeholders within Amazon Pay to operationalize headcount planning and hiring decisions.
The Capacity Planning Program Manager at APIPL is responsible for developing and implementing strategies to ensure the unit has sufficient resources to meet both current and future demands. This involves forecasting resource requirements by analyzing historical data, prevailing volume trends, and growth projections, while collaborating with multiple and key stakeholders to understand workload and capacity needs.
The CP Program manager monitors performance metrics and key performance indicators (KPIs) to assess the effectiveness of capacity planning efforts, identifying trends, bottlenecks, and areas for improvement. The role demands optimizing resource allocation in multiple units to maximize productivity and minimize costs, ensuring the efficient use of employee resources and infrastructure.
The ideal candidate will possess both an analytical background that enables them to manage capacity planning along with workforce management and a demonstrated ability to think broadly and strategically across various initiatives. They will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis.
The role also includes collaborating closely with cross-functional teams such as operations, product, APIPL product, finance, recruitment, training and HR to align capacity needs with overall business objectives. Additionally, the PM needs to develops strategies to mitigate potential capacity constraints or surpluses, and provides clear communication channels to support coordination across departments.
Overall, the Capacity Planning Program Manager plays a critical role in maintaining a balance between demand and resources, driving efficiency, and supporting the organization's long-term growth and operational goals.
Key job responsibilities
•Build capacity planning solutions that help optimize service levels and lower variable costs. Manage staffing through long term/short term forecast for headcount that supports APL operations.
•Improve performance to plan by identifying, measuring and managing key metrics related to business within the Apay team
•Manage the analyses of daily, weekly, and monthly reporting of operations performance via Key Performance Indicators.
•Understands end to end business with a wide array of knowledge and acts as a functional partner to drive right actions for the customers, business and cost
•Mitigate capacity risks by managing dependencies across operations. Clearly communicate dependencies and manage/track exceptions
•Identifies constraints and challenges across demand/ supply and works with appropriate partner teams at a senior level to remove these constraints
•Develop and execute short-term and long-term operational plans to manage peak service levels and occupancy
•Drive cost and service optimization initiatives for KYC and other units.
•Leverages analytics for business insights through reports and automation. Ensures data integrity, oversee the development and maintenance of MIS, analyze data trends, and support strategic decision-making.
•Design, develop, and maintain scalable, automated, and user-friendly systems, reports, dashboards.
BASIC QUALIFICATIONS:
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in analyzing data to drive decisions
- Experience in complex problem solving, and working in a tight schedule environment
PREFERRED QUALIFICATIONS:
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- 3+ years of data analysis experience
- Experience in driving end to end delivery, and communicating results to senior leadership

  • Capacity Planning Strategist, Amazon Pay

    4 weeks ago

    Noida, Uttar Pradesh, India myGwork Full time

    Job SummaryWe are seeking an experienced Capacity Planning Strategist to join our team at Amazon Pay. The successful candidate will possess a strong analytical background and the ability to think strategically.

  • Strategic Capacity Planning Manager

    4 weeks ago

    Noida, Uttar Pradesh, India myGwork Full time

    OverviewThis role is ideal for a candidate who excels in diagnosing and solving complex business problems through data analysis and strategic recommendations. The successful candidate will work closely with multiple stakeholders to develop and implement effective capacity planning strategies within Amazon Pay's KYC and operations teams.

  • myGwork | Program Manager

    4 days ago

    noida, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:This role is ideal for a candidate who is an exceptional planning analyst, who can diagnose and solve complex business problems by analyzing data and providing...

  • Strategic Capacity Planning Manager, Amazon Pay Operations

    1 month ago

    Noida, Uttar Pradesh, India myGwork Full time

    Job OverviewWe are seeking a highly skilled Capacity Planning Program Manager to join our team at Amazon Pay. As a key member of the Apay KYC and operations team, you will play a critical role in maintaining a balance between demand and resources, driving efficiency, and supporting the organization's long-term growth and operational goals.Key...

  • Strategic Capacity Planning Manager

    2 weeks ago

    Noida, Uttar Pradesh, India myGwork Full time

    About the Role">This is an exciting opportunity for a highly skilled Capacity Planning Program Manager to join our team at Amazon Pay. As a critical member of our organization, you will play a key role in maintaining a balance between demand and resources, driving efficiency, and supporting our long-term growth and operational goals.">Key...

  • Strategic Capacity Planning Manager

    4 weeks ago

    Noida, Uttar Pradesh, India myGwork Full time

    About the RoleAre you an exceptional planning analyst with a passion for solving complex business problems? Do you have a proven track record of developing and implementing strategies to drive efficiency and growth?We are seeking a highly skilled Strategic Capacity Planning Manager to join our team at Amazon Pay. As a key member of our operations team, you...

  • KYC Team Manager, Amazon Pay

    1 month ago

    Noida, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The role is expected to manage execution for Amazon Pay Video KYC team & drive KRA with strong operational risk framework. This is critical to execute and meet RBI...

  • Visionary Operations Lead, Amazon Pay

    1 month ago

    Noida, Uttar Pradesh, India myGwork Full time

    This role is with myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. We encourage you to apply directly through our portal.About the RoleThe ideal candidate will be responsible for managing the execution of Amazon Pay Video KYC team & driving key results with a strong operational risk framework. This...

  • myGwork | KYC Team Manager, Amazon Pay

    5 days ago

    noida, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The role is expected to manage execution for Amazon Pay Video KYC team & drive KRA with strong operational risk framework. This is critical to execute and meet RBI...

  • Operations Manager for Amazon Pay Video KYC

    3 days ago

    Noida, Uttar Pradesh, India myGwork Full time

    This role is an exciting opportunity to join Amazon, an inclusive employer and a member of the myGwork – the largest global platform for the LGBTQ+ business community.About the RoleWe are seeking a highly skilled and experienced Operations Manager to lead our Amazon Pay Video KYC team. As a key member of our organization, you will be responsible for...

  • Operational Risk Manager

    4 weeks ago

    Noida, Uttar Pradesh, India myGwork Full time

    This role is a great opportunity to join Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As Operational Risk Manager, you will be responsible for managing execution for Amazon Pay Video KYC team & driving KRA with strong operational risk framework. This is critical to execute and meet...

  • Operations Manager for Amazon Pay Video KYC

    4 weeks ago

    Noida, Uttar Pradesh, India myGwork Full time

    This is an exciting opportunity to join myGwork, a pioneering platform championing LGBTQ+ inclusivity, as an Operations Manager for the Amazon Pay Video KYC team. About the RoleWe are seeking an exceptional leader with experience in managing high-performing teams and driving process improvement initiatives.The successful candidate will oversee the execution...

  • Jr. Pm

    5 days ago

    Noida, India Iris software Full time

    As per standard JD **Job Summary**: **Role Based Competencies**: - Beh - Action Orientation- Beh - People and Interpersonal Skills- Beh - Problem Solving- PM - Planning and Organizing- Beh - Learning Ability- PM - Team work and collaboration- PM - Customer Focus- Beh - Communication**Mandatory Competencies**: - Agile - Agile**Good to Have Competencies**:

  • Amazon PPC Executive

    2 months ago

    Noida Sector 62, Noida, Uttar Pradesh, India FK Sports Full time

    **Job description** **Key Responsibilities**: - Create, manage, and optimize Amazon PPC campaigns (Sponsored Products, Brands, Display Ads). - Conduct keyword research to enhance ad performance and product visibility. - Monitor daily budgets, bid management, and campaign performance. - Analyze data and generate reports on campaign performance to drive...

  • Salesforce Pm

    2 weeks ago

    Noida, India Algoworks Solutions Full time

    Role: Salesforce PM Location: Noida | Hybrid Employment Type: Full-time **Must have**: Analyzing briefs and project requests from clients. Assessing risks, opportunities, deliverables, and threats for projects. Developing goals, tasks, and plans of development for Salesforce projects. Liaising with clients and management about timelines, costs, and...

  • Salesforce Pm

    9 months ago

    Noida, India Algoworks Solutions Full time

    Role: Salesforce PM Location: Noida | Hybrid Employment Type: Full-time **Must have**: Analyzing briefs and project requests from clients. Assessing risks, opportunities, deliverables, and threats for projects. Developing goals, tasks, and plans of development for Salesforce projects. Liaising with clients and management about timelines, costs, and...

  • Computer Editor

    7 months ago

    Noida, Uttar Pradesh, India PM Publishers Private Limited Full time

    Title - **Editor ( Computer )** Location - **Noida Sector 67** Timings - **9:30 am to 6:00 pm** ( Flexible working hours and No WFH applicable ) Days - **6 days working** ( Monday to Saturday ) Company Website - **pmpublishers.in** **About Us**: PM Publishers Pvt. Ltd., a leading educational publishing house aligned with NEP 2020, NIPUN BHARAT, and NCF...

  • SAP Pm

    1 week ago

    Noida, India Supro info Solution Full time

    **Job Overview**: Position: SAP PM Consultant Year of Experience: 4+ Years Education: Any Graduation Location: Noida Pay roll : Direct Client Payroll Type : Full time (No Contract, NO Contract to hire Only Full time on client payroll) IMMEDIATE JOINER (30 Days) References are most welcome. JOB DESCRIPTION: - BE/MBA/MCA/ B.Tech or equivalent with...

  • Amazon Seller Account Expert

    2 weeks ago

    Noida, India Amroziya Garments Pvt Ltd Full time

    Driving the sales performance of the e-commerce platform, must have worked on market places, experience in Amazon, Flipkart, Myntra, etc. - Managing and executing promotional campaigns & Ad campaigns. - Hand on experience in Amazon seller central, Create Campaign, optimize Ad groups on Amazon. - Strategize, plan and execute online marketing campaigns to...

  • Amazon PPC Expert

    7 months ago

    Noida, India SW Cybernetics Full time

    Looking for an Amazon PPC expert to join us full-time at SW Cybernetics. We are a e-commerce Marketplace agency, we have more than 70 brands of different categories. **Requirements-** - Ad Data reporting - FK and AZ ads optimization, campaign creation, campaign scale at lower ACOS - KW research analysis - Competitor analysis and monitoring of ads - Business...