Operational Risk Manager

6 days ago


Noida, Uttar Pradesh, India myGwork Full time

This role is a great opportunity to join Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As Operational Risk Manager, you will be responsible for managing execution for Amazon Pay Video KYC team & driving KRA with strong operational risk framework. This is critical to execute and meet RBI guidelines applicable for all PPI (Pre-Paid Instrument) license holders.

Key Responsibilities
  • Supervisor for 20+ employees (makers and checkers), handling live operations wherein decisions have to be taken on the spot and actions need to be initiated right away.
  • Manage employee roster and workforce planning.
  • Collaborate with managers to define priorities and operational goals according to Amazon demand requirements.
  • Monitor the employees' productivity/performance, maintain scorecards, and ensure trainings on regular intervals to improve their productivity.

The ideal candidate will have a graduate degree with 3-5 years of experience in handling operations in a customer-facing environment. People management experience and handling teams is highly desirable. Experience in handling live operations preferred, as well as experience in process improvement with knowledge of specific methodologies such as Six Sigma.

A competitive salary of $120,000-$180,000 per annum, depending on experience, is offered to attract top talent in this field. If you are a self-motivated person with the ability to motivate teams and have good analytical and problem-solving skills, we encourage you to apply for this exciting opportunity.



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