Strategic Capacity Planning Manager

2 weeks ago


Noida, Uttar Pradesh, India myGwork Full time

About the Role

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This is an exciting opportunity for a highly skilled Capacity Planning Program Manager to join our team at Amazon Pay. As a critical member of our organization, you will play a key role in maintaining a balance between demand and resources, driving efficiency, and supporting our long-term growth and operational goals.

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Key Responsibilities

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  • Capacity Planning Solutions">
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    • Develop and implement strategies to optimize service levels and lower variable costs.">
    • Manage staffing through long-term/short-term forecasts to support APL operations.">
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  • Performance Improvement">
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    • Identify, measure, and manage key metrics related to business within the Apay team.">
    • Improve performance-to-plan by analyzing daily, weekly, and monthly reporting of operations performance via Key Performance Indicators (KPIs).">
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  • Operations Management">
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    • Understand end-to-end business processes and act as a functional partner to drive right actions for customers, business, and cost.">
    • Mitigate capacity risks by managing dependencies across operations and communicating clearly with stakeholders.">
    • Identify constraints and challenges across demand/supply and work with senior-level teams to remove these constraints.">
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  • Operational Planning">
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    • Develop and execute short-term and long-term operational plans to manage peak service levels and occupancy.">
    • Drive cost and service optimization initiatives for KYC and other units.">
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  • Data Analysis and Insights">
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    • Leverage analytics to gain business insights through reports and automation.">
    • Analyze data trends and support strategic decision-making.">
    • Design, develop, and maintain scalable, automated, and user-friendly systems, reports, and dashboards.">
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Requirements

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We are looking for a candidate with 3+ years of experience in program or project management, working cross-functionally with tech and non-tech teams, defining and implementing process improvement initiatives using data and metrics. Additionally, the ideal candidate should have advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL, experience in analyzing data to drive decisions, and complex problem-solving skills.

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Preferred Qualifications

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A strong candidate would also possess experience in driving end-to-end delivery, communicating results to senior leadership, stakeholder management, building processes, project management, and schedules. Furthermore, experience in data analysis, driving process improvements, and collaborating closely with cross-functional teams would be beneficial.

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Compensation and Benefits

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The estimated salary range for this position is $120,000 - $180,000 per year, depending on location and experience. As a valued member of our team, you will enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.

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About myGwork

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myGwork is an inclusive employer and a member of the LGBTQ+ business community. We are committed to creating a diverse and welcoming work environment that values equality, respect, and inclusivity. Join us in making a positive impact and shaping the future of our organization



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