Engineer - Operations Service Desk
2 weeks ago
Engineer - Operations Service Desk
About the Role
Location India Maharashtra Pune Company Siemens Energy Industrial Turbomachinery India Private Limited Organization Transformation of Industry Business Unit Compression Full / Part time Full-time Experience Level Experienced Professional
Let's Talk About You
How You’ll Make an Impact / Responsibilities
As part of the Global Services team in the compression business, provide technical support to Siemens Energy customers and internal team members. Operational Service Desk team serves as the first point of contact for all support enquires related to SE Compressor products. For each support request, quickly disposition it based on the vitality and level of technical support required. Conduct the initial analysis based on available information and identify any additional information needed to provide the technical solution or recommendation. Coordinate internally with domain experts to ensure all responses provided meet Siemens Energy standards of safety, compliance and quality. Participate in and/or conduct process and design FMEA and RCA as a part of multi-functional team, as required. Support reporting and monitoring of performance metrics by ensuring high responsiveness. Analyze ticket data to identify patterns of most requested area of support by topic, fleet, customer, etc. Constant engagement with the team to identify areas of improvement, cost out and standardization.
What You Bring / Skills, Capabilities
Required skills:
Bachelor’s in Mechanical or Electrical Engineering with 2 to 5 years of proven experience. Experience with rotating equipment used in the industrial and oil and gas industry - steam turbine, gas turbine, turbo compressors, reciprocating compressors, etc. Excellent understanding of engineering fundamentals with a good proven understanding of industry standards (API, ASME, etc.) Familiarity with case management systems like Salesforce and document management systems like Globus, Teamcenter, etc. Knowledge of engineering document types, standards, and specifications, including the associated storage, retrieval, and revision methods. Ability to communicate and convey ideas optimally to peers, suppliers and customers, and deliver technical presentations to customers and management. Strong analytical skills and the ability to perform detailed engineering calculations Excellent interpersonal skills as well as professional appearance to ensure first class customer interaction Ability to act as lead for specified projects, and drive actions Ability to identify significant engineering issues and raise accordingly Ability to work well in a team environment, as well as independently Ability to assess technical risk based on available data and/or calculation results. Sensitivity to factors that may have safety, commercial, and/or manufacturing consequences.
Good to have added advantage :
Knowledge and understanding of Siemens Energy products and services.
Experience in engineering, manufacturing, site installation, field service, overhaul, and commissioning highly effective.
Willing to work in all 3 shifts including weekends.
Let’s talk about us
"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a balanced future.
In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.
(Department Information)
More insights
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