Service Desk Expert
3 weeks ago
Service Desk Analyst. This role will provide support to users of the for the Student Information System implemented across all onboarded School Districts in Ontario. The Service Desk Analyst will:Analyze and resolve technical problems for School Districts Acts as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all aspects of the SIS application problems via telephone Be the Primary Point of Contact for Customer Level 1 support Manage tickets and customer expectations to meet operational SLAs Provide SIS guidance to School District client Work with Agile feature teams to resolve SIS related problems Maintain confidentiality with regard to the information being processed, stored or accessed by the School Districts Document problems and resolutions for future reference using Service Desk tools including ASP Create and update standard operating procedures, FAQ, Troubleshooting and Knowledge Base Articles for internal and external users Analyze and resolve technical problems for established networks based on knowledge base Use of network analysis tools to troubleshoot problems REQUIRED SKILLS3-4 years experience in service desk environment 1 years Level 2 service desk support (within a MPLS network environment preferred)Ability to communicate effectively with School District clients and the service providers ITIL Certification, or experience with ITIL and ITIL based ticketing systems Familiarity with the following tools or equivalent would be an asset: ServiceNow, Aspen, Word Press strong initiation skills Troubleshooting skills The following certifications are highly desirable: Network Certifications, HDI Support Center Analyst Certificate ADDITIONAL SKILLS Agile Scrum Foundation Certificate Strong interpersonal skills are highly desirable Ability to deal with difficult clients Self-starter Independent learner Good written and oral communication Aspen exposure an asset Knowledge of Agile development A successful applicant without all of the above qualifications will have the intrinsic motivation to achieve proficiency and certifications as applicable on the job.
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Service Desk Analyst
1 month ago
Pune, India Wipro Full timeRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
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Service Desk Analyst
1 month ago
Pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
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Service Desk Analyst
2 months ago
Pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
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Service Desk Analyst
2 months ago
pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
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Service Desk Analyst
4 weeks ago
pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
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Service Desk
4 weeks ago
Pune, India 2COMs Full timeROLE : SERVICE DESK (Technical Voice Support) - LOCATION : Pune JOB DESIGNATION : IT service desk JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through...
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Team Leader
7 days ago
Pune, India Mphasis Full timeJob DescriptionRole : Team Leader - Service DeskLocation : PuneJob Summary?Looking for Service Desk Team Leader having experience in handling Team along with Customer Escalation and Troubleshooting.Years of Experience Needed:-6+ Years of Experience SD Team LeadMinimum EducationAny Graduate + ITIL certifiedRequirementPassport (Mandate) AdvantageSkills...
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Service Desk
4 weeks ago
Pune, India Zensar Technologies Full time**SERVICE DESK** **-** **(** **0103832** **)** **Description** as above **Primary Location***: India-Maharashtra-Pune **Job Posting***: Aug 22, 2023 **Experience Required (In Years)***: **Minimum** - 3 **Maximum** - 5
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Team Leader
2 weeks ago
Pune, India Mphasis Full timeJob Description Role : Team Leader - Service Desk Location : Pune Job Summary? Looking for Service Desk Team Leader having experience in handling Team along with Customer Escalation and Troubleshooting. Years of Experience Needed:- 6+ Years of Experience SD Team Lead Minimum Education Any Graduate + ITIL certified Requirement Passport...
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Team Leader
2 weeks ago
pune, India Mphasis Full timeJob Description Role : Team Leader - Service Desk Location : Pune Job Summary? Looking for Service Desk Team Leader having experience in handling Team along with Customer Escalation and Troubleshooting. Years of Experience Needed:- 6+ Years of Experience SD Team Lead Minimum Education Any Graduate + ITIL certified Requirement ...
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Service Desk Analyst
3 days ago
Pune, India Wipro Full timeJob Title: Service Desk Analyst Location: Pune/Kolkata/Hyderabad/Coimbatore/Bangalore Mode of interview: Virtual/Walk-In Shift: rotational 24x7 Description: The Service Desk Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting...
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Service Desk Technician
2 weeks ago
Pune, India Cornerstone OnDemand Full timeWe're looking for aService Desk TechnicianThis role isOffice BasedCornerstone OnDemand is seeking a motivated, results-oriented IT ServiceDesk Technician to be part of a global team responsible for supporting andadvancing our global corporate computing environment. The IT Service-desk team interactswith every aspect of our fast-paced, dynamic company,...
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IT Service Desk Officer
7 days ago
Pune, India Osmoflo Full timeAbout Us:Osmoflo leads the industry in desalination, water purification, and wastewater treatment. Our dedication to innovation and sustainability drives us to deliver top-tier solutions to meet the evolving needs of our clients.Position Overview:We are seeking an experienced IT Service Desk Officer to work autonomously to provide support to our dynamic...
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IT Service Desk Officer
5 days ago
Pune, India Osmoflo Full timeAbout Us:Osmoflo leads the industry in desalination, water purification, and wastewater treatment. Our dedication to innovation and sustainability drives us to deliver top-tier solutions to meet the evolving needs of our clients.Position Overview:We are seeking an experienced IT Service Desk Officer to work autonomously to provide support to our dynamic...
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Team Lead
2 weeks ago
Pune, India Capita Full timeDescription:Managing a team of Service Desk AnalystsDelivery of the day-to-day Service Desk functionDrive a motivated, high quality and highly productive team environmentProviding an escalation point to deal with Service Desk issues and escalations, both from the customer, and from our resolver teamsIdentifying and implement operational improvements in the...
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Service Desk Analyst
3 weeks ago
Pune, India Wipro Full timeJob Title: Service Desk AnalystLocation: Pune/Kolkata/Hyderabad/Coimbatore/BangaloreMode of interview: Virtual/Walk-InShift: rotational 24x7Description:The Service Desk Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCRThe...
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Service Desk Analyst
3 weeks ago
Pune, India Wipro Full timeJob Title: Service Desk AnalystLocation: Pune/Kolkata/Hyderabad/Coimbatore/BangaloreMode of interview: Virtual/Walk-InShift: rotational 24x7Description:The Service Desk Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCRThe...
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Service Desk Technician
2 weeks ago
Pune, India Cornerstone OnDemand Full timeWe're looking for a Service Desk Technician This role is Office Based Cornerstone OnDemand is seeking a motivated, results-oriented IT ServiceDesk Technician to be part of a global team responsible for supporting andadvancing our global corporate computing environment. The IT Service-desk team interactswith every aspect of our fast-paced,...
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Service Desk Technician
2 weeks ago
pune, India Cornerstone OnDemand Full timeWe're looking for a Service Desk Technician This role is Office Based Cornerstone OnDemand is seeking a motivated, results-oriented IT ServiceDesk Technician to be part of a global team responsible for supporting andadvancing our global corporate computing environment. The IT Service-desk team interactswith every aspect of our...
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Jr. Service Desk
2 months ago
Pune, India Stefanini, Inc Full timeJob Description: - Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. - Be logged-in and available to answer calls through our global Service Desk call centre solution. - Actively participate in team meetings and suggest opportunities for continual improvement. - Support Service Desk KPI/TTI...
