IT Support Engineer

4 weeks ago

Coimbatore, India Rently Full time

Job Description

We are looking for self-motivated, great team-player and passionate IT Systems Engineer with keen eyes towards developing innovative solutions for identified business problems using ones skills and expertise.


What we offer:

  • Provide a fully empowered, engaging, and innovative work environment.
  • An accelerated career growth path along with a compensation that is best in the industry with all statutory benefits.


Your key responsibilities:

  • Manage and maintain the organization's IT infrastructure, including servers, firewalls, switches, Access points and antivirus software, storage systems, and containerized platforms.
  • Install, configure, test and maintain primarily Linux operating systems with Windows and Mac OS, Application software and system management software.
  • Implement and enforce security best practices to protect the organization's systems and data from unauthorized access, malware, and other security threats.
  • Provide technical support to end-users, including troubleshooting hardware and software issues, assisting with system configurations, and resolving user access problems.
  • Maintain accurate records of all IT assets, including hardware, software licenses, and peripherals.
  • Track asset details such as purchase date, warranty status, configuration, and location.
  • Ensure that purchased assets meet the organization's technical requirements and budget constraints.
  • Identify potential vendors based on the organization's needs and requirements.
  • Negotiate favorable terms and conditions in contracts with vendors, including pricing, delivery schedules, service level agreements (SLAs), and warranties.
  • Serve as the primary point of contact for vendors and facilitate communication between vendors and internal stakeholders.
  • Collaborate with other teams to develop and maintain business continuity plans that address both IT and non-IT aspects of business operations.
  • Rently is an ISO 27001 and 27701 and SOC2 certified company, so all employees need to understand the responsibilities and adhere by Rently Policies & Procedures.

Skill Set Requirements:

  • Minimum 2 years of experience as an IT Systems Engineer
  • Good written/verbal English communication skills
  • System Knowledge (Linux / Windows/ Mac)
  • Dynamic and Proactive
  • Good Interpersonal skills
  • Can work with minimum supervision
  • Excellent sense of urgency
  • Flexible approach to work
  • Analytical mindset
  • Vendor Management and negotiation skills

Professional Commitment:

Being a product-based company, we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So as a company we expect Candidates who are looking for a long-term association with the organization (at least a minimum of 2 - 3 years) need to apply.

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