Quality Analyst

2 weeks ago


Mumbai City District, India Kotak Life Insurance Full time

Hello,

Greeting from Kotak Life Insurance

Job Location - Goregaon East

Job Role - Quality Analyst

Contact Person Sangita Mandal)

Interested candidate can share their resume at "kli.sangita-"

KEY RESPONSIBILITIES:

  • Conduct quality evaluations on pre-defined quality parameters
  • Share qualitative feedback
  • Publish desired & required reports
  • Conduct process audits to ensure the overall health of the process.
  • Undertake sample detractor calling in NPS to check VOC of customers and suggest for improvements, if any
  • Conduct calibration
  • Suggest & conduct/ Facilitate any trainings if need be for your process.
  • Basis the quality evaluations conduct Plan of action
  • Conduct mock certifications for agents & plan their OJT
  • Conduct PKT for to gauge the process understanding
  • Conduct Quarterly RNR for your process to motivate agents to meet quality targets

JOB SPECIFICATION:

  • Qualification: Graduate from any stream
  • Experience: Experience in the Quality dept.
  • Should have expertise in Life Insurance in Grievance, Communication & Analytical Skills
  • Fluent in English and Hindi

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