Customer Service Support Manager
2 days ago
Company Description
Nuvama Group, formerly known as Edelweiss Wealth Management, is backed by over 25 years of trust and reputation in the Indian market. Strengthened by a global partnership with PAG, Nuvama offers a fresh perspective on wealth management. The company provides comprehensive and tailored solutions in wealth management, advisory, asset management, and capital management. Nuvama serves entrepreneurs, promoters, high and ultra-high net-worth individuals, affluent individuals, corporate and institutional investors, ensuring a client-first approach.
Role Description
This is a full-time on-site role for a Customer Service Manager located in Ahmedabad. The Customer Service Manager will be responsible for managing and overseeing customer service operations, ensuring customer satisfaction, addressing and resolving customer concerns, and providing support to the customer service team. Daily tasks include monitoring performance metrics, analyzing customer feedback, and working with other departments to enhance the overall customer experience.
Qualifications
- Customer Service Management and Customer Support skills
- Customer Satisfaction and Communication skills
- Analytical Skills for monitoring and improving performance metrics
- Strong interpersonal and leadership capabilities
- Proficiency in customer relationship management (CRM)
- Experience in the financial services/ wealth management industry is a plus
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