Senior Manager, Commercial Payments Consulting, India and South Asia

4 weeks ago

mumbai, India VISA Full time

Job Description And Responsibilities

Team Summary

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The India & South Asia (InSA) Consulting Market team within Visa Consulting & Analytics provides consulting and solution services for Visa’s largest issuers in India, Sri Lanka, Bangladesh, Nepal, Bhutan & Maldives. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and running risk.

You will join our consulting team and play a role in delivering and implementing high impact projects and solutions with client across the Payments Ecosystem which includes Issuers, Acquirers, Merchants, Fintechs etc. This person will develop initiatives to promote balanced and profitable growth, thereby ensuring that Visa is both, the preferred brand and outstanding business partner. This role is based in our Mumbai office and reporting into the Head of Consulting, India & South Asia. 

CMS (Commercial and Money Movement Solutions) is a key pillar of Visa’s growth strategy in India and South Asia, covering payments products and solutions for commercial, corporate, small and large market enterprises. CMS focuses on providing B2B solutions to large and mid-market corporates, small businesses and government organizations

What a Senior Manager in the CMS Practice in Visa Consulting & Analytics does at Visa:

Reporting to the CMS Practice Lead and based in Mumbai, you will support and deliver projects across the Asia Pacific region and work on consulting engagements for Visa clients in enabling portfolio growth and improved profitability of their businesses across the segments of small business, large and middle market and government.

Working with the CMS Practice Lead, the Senior Manager will be responsible for significant components of client engagements, and in some cases end-to end-delivery of client engagements. Typically, this will involve the Senior Manager interacting with the client team, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients to execute recommendations.

Why this is important to Visa

VCA and CMS are two priority growth focus areas for Visa and this role provides a great opportunity to build out an interesting and rewarding career in a high growth and strategically important area. Governments across the region are actively embarking on initiatives to accelerate the digitization of their economies and further enable the small businesses and corporations that provide their people with opportunities. Visa is an important participant and enabler in this ecosystem.

Projects you will be a part of:

Typically, running in parallel, potential projects could include commercial payments business build-out strategy, product design and launch, sales strategy and enablement, digital payments strategy, portfolio diagnostics (end-to-end business reviews) and benchmarking, and optimizing processes through sharing and implementation of global best practices. The practice supports market teams across the India and South Asia cluster which provides a diverse and interesting set of challenges and opportunities to work with.

The Senior Manager will be responsible for supporting the CMS Practice in identifying clients’ business pain-points and areas for strategy and process improvement, thereby supporting the CMS advisory projects end-to-end. This will include:

Preparing client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables Preparing project materials including interview guides, data requirements, concepts, frameworks Undertaking client interviewing, collecting and analysing inputs such as client information, data, processes, policies, competitive and environmental information Conducting industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distil insights relevant to the client problem at hand Ensuring project engagements remain on track, utilizing governance frameworks and mitigating / resolving complex problems that emerge during engagements Create, develop and maintain service line solutions, contribute to IP creation and standardized VCA offerings Continuously build knowledge, surfacing new insights and producing thought leadership pieces that contribute to practice development Identify solutions and recommendations that address client objectives and result in performance improvement Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly Recommend approaches to clients, providing guidance and at times physically supporting implementation at the client site Partner with Visa’s client account executives (AEs) and other relevant Product and Solutions teams to gain insights and support client engagement and execution The senior manager will also support the broader commercial and money movement practice as required

Qualifications

Qualifications:

The ideal candidate will have already accumulated some consulting experience and will be curious about the payments industry and motivated to work and learn alongside a talented and experienced team and expand their knowledge and experience.

You will be client driven, comfortable managing a project end-to-end and relishing the opportunity to work closely with clients to influence their future performance.

Essential skill set, education and experience required:

Relevant experience of 8-10 years in consulting, corporate strategy or banking Experience covering/working in financial services and payments/banking especially in the Commercial and small and medium business sector Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor Strong team orientation, collaborative, flexible, able to work effectively in a matrixed organization and enjoys learning through new challenges Excellent presentation and facilitation skills, including strong oral and written capabilities Self-motivated, results-oriented and have the ability to progress multiple projects concurrently Experience in and a keen interest for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from qualitative and quantitative data (storyteller) Experience working with FinTechs and other innovative partnerships will be highly valued Strong commercial acumen, with experience in working on business/value cases that prove ROI Strong detail orientation, ensuring the highest level of quality/rigor in reports and data analysis Ability to travel (

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