Senior Manager, HR Services, South Asia

2 weeks ago

mumbai, India Corporate Full time
Job Number
Job Category Human Resources
Location Mumbai Area Office, A- Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

The Senior Manager, Human Resources Services, South Asia leads and oversees the strategic planning, development, implementation, and management of all human resources services within South Asia. You will play a pivotal role in ensuring the seamless delivery of HR services to our associates and key stakeholders, while also driving initiatives to enhance associate experience, streamline processes, compliance with local and company policies, and promote Marriott’s Culture and Values. 

This position functions as an HR Generalist and carries out the daily activities to support the associates located in the above property offices in South Asia. You will report to the Director, Human Resources Services APEC.

Responsibilities include but are not limited to Talent Acquisition, Associate Relations, Internal Communications, Performance Management, and Training and Development.

KEY RESPONSIBILITIES

HR Services Delivery:  Oversee the delivery of a comprehensive range of HR services, including but not limited to talent acquisition, onboarding, compensation and benefits administration, associate relations, performance management, training and development, HRIS management and office administration. Ensure services are delivered efficiently, accurately, and in compliance with relevant laws, regulations and Marriott International policies and core processes. Strategic Leadership:  Provide strategic direction and leadership for the HR Services department, aligning HR initiatives with organizational goals and objectives. Develop and implement HR service strategies that support the company’s growth and development. Process Improvement:  Proactively identify opportunities to streamline HR processes and enhance efficiency and effectiveness. Lead initiatives to automate manual processes, improve workflows, and implement best practices to optimize HR service delivery.  Leadership:  Lead, mentor, and develop a team of HR professionals, fostering a culture of inclusion, collaboration, innovation, and continuous learning. Provide guidance, support, and resources to empower team members to excel in their roles and achieve departmental goals. Stakeholder Engagement: Collaborate closely with internal stakeholders, including Senior Leadership, department managers and cross-functional teams to understand their HR service needs and priorities. Solicit feedback from key business partners and stakeholders regularly. Build strong relationships and serve as a trusted advisor and Subject Matter Expert (SME) on HR matters. Compliance and Risk Management:  Stay current with relevant employment laws, regulations, and industry trends, ensuring HR policies, procedures, and practices remain compliant. Implement measures to mitigate HR-related risks and liabilities and uphold ethical standards across the organization. Associate Relations:  Champion initiatives to enhance the associate experience throughout their tenure. Develop strategies to promote associate engagement, satisfaction, and retention, while ensuring associates feel supported, valued, included and safe in the workplace. Actively work to resolve any workplace issues through Marriott International’s Guarantee of Fair Treatment process. 

QUALIFICATIONS 

Bachelor’s degree in Human Resources, Business Administration or a related field.  5+ years of progressive HR experience, with at least 3 years in a leadership/supervisory role  Strong leadership and managerial skills, with the ability to inspire and develop high-performing teams. Extensive knowledge of HR principles, practices, and regulations, with a focus on service delivery excellence. Exceptional communication skills (written and verbal). Fluency in English (written and verbal) is required. Strong interpersonal skills and ability to resolve conflict in fair and harmonious manner.  Experience working in a fast-paced, dynamic environment; ability to adapt to change and ambiguity. Proven track record of driving results by strategically and proactively implementing innovative solutions. Extensive computer skills for office functions.

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