Managed Services Associate

5 days ago

Mumbai, India Kennect Inc. Full time

Job Title: Managed Services Associate / Analyst

Location:

(Mumbai/Hybrid)

Experience:

1–3 years (preferably in SaaS/Enterprise client management/analytics)

About the Role

We are looking for a detail-oriented and client-focused Managed Services Associate to support our enterprise clients in their day-to-day operations on the Kennect platform. This role involves close collaboration with clients across industries such as
pharma and insurance

, ensuring smooth functioning of their incentive management processes, data validation, analytics, and query resolution.

The ideal candidate should have strong problem-solving skills, be comfortable working with data, and possess excellent communication abilities to engage with clients through meetings, emails, and presentations.

Key Responsibilities

  • Act as the
    primary support partner

for enterprise clients, ensuring seamless adoption and usage of the SaaS platform.
- Perform
system configuration , data uploads

,
data validation, analysis, and reporting

to support client incentive management processes.
- Handle
client queries and issues

through online meetings, client visits, and email communications.

  • Maintain detailed
    documentation and logs

of:
- Client requests and resolutions
- System/logic changes
- Data validations and configuration updates

  • Collaborate with internal teams (Product, Tech, and Customer Success) to resolve client challenges and ensure timely delivery.
  • Proactively monitor client accounts for accuracy, compliance, and performance.
  • Regular
    health checks

on integrations and platform usage.
- Assist in
automation, reporting enhancements, and analytics

to improve client outcomes.
- Maintain accurate documentation of client processes, changes, and resolutions.
- Providing
guides, FAQs, or best practices

to ensure adoption.
- Regular
business reviews (quarterly/half-yearly)

to align with client goals.
- Advising on
best practices, process optimization, and industry benchmarks

.
- Build strong relationships with client stakeholders and ensure high satisfaction levels.

Skills & Qualifications

  • 1–3 years of experience

in Managed Services, Client Support, Customer Success, or Data/Analytics roles (SaaS or IT services preferred).
- Strong
Excel skills

(pivot tables, VLOOKUP, formulas) and comfort with handling large datasets.
- Exposure to
analytics, validation, and reporting

.
- Excellent
communication skills

(verbal & written) with the ability to engage clients professionally.
- Problem-solving mindset with a focus on delivering
client value and operational excellence

.
- Ability to manage multiple clients, priorities, and deadlines simultaneously.

Preferred: Experience in
pharma/insurance domain

or
incentive/compensation-related processes.

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