Associate Service Manager

23 hours ago

Mumbai, Maharashtra, India Kotak Mahindra Bank Limited Full time
Job Description

Position Title: Associate Service Manager - WBG/CIIB

Department Associate Service Manager - Corporate, Institutional & Investment Banking (CIIB)

Location Mumbai
Number of Positions 1
Reporting Relationships DVP
Position Grade Senior Manager / AVP

The Service Solutions function (SeSo), part of the Corporate, Institutional & Investment Banking (CIIB) and the Team is a direct point of contact for Pan India PMS end client's custody demat account opening & services

- Managing team of Service Managers.
- Handling demat / Bank Account Opening, Account maintenance, Term deposit requests, , transaction related queries etc, through client interaction

- Ensuring delivery of quality service to clients

- Ensuring customer requests/queries are attended to and resolved within TAT

- Coordination with stakeholders like Dp ops , Custody team , RM, PMS clients , Channel partners , LCC, BSG, IT , GR team etc. to speed up customer requestsand resolve issues

- Graduate with minimum 8-14 years of Banking experience
- Knowledge of banking operations and KYC for Resident Individual and Non individual and Non Resident account opening
- Should be familiar with Finacle, SIEBEL, BCIF , Ncif applications
- Ability to work under pressure in a dynamic environment

- Should have eye for detail & be meticulous
- Strong communication (Oral and Written) & Networking Skills

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