Management Services Associate/ Analyst

2 weeks ago

Mumbai, Maharashtra, India Kennect Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Experience:

  • 1-3 years (preferably in SaaS/Enterprise client management/analytics)About the RoleWe are looking for a detail-oriented and client-focused Managed Services Associate to support our enterprise clients in their day-to-day operations on the Kennect platform
  • This role involves close collaboration with clients across industries such as pharma and insurance, ensuring smooth functioning of their incentive management processes, data validation, analytics, and query resolution
  • The ideal candidate should have strong problem-solving skills, be comfortable working with data, and possess excellent communication abilities to engage with clients through meetings, emails, and presentations

Key Responsibilities

  • Act as the primary support partner for enterprise clients, ensuring seamless adoption and usage of the SaaS platform
  • Perform system configuration , data uploads ,data validation, analysis, and reporting to support client incentive management processes
  • Handle client queries and issues through online meetings, client visits, and email communications
  • Maintain detailed documentation and logs of:Client requests and resolutionsSystem/logic changesData validations and configuration updatesCollaborate with internal teams (Product, Tech, and Customer Success) to resolve client challenges and ensure timely delivery
  • Proactively monitor client accounts for accuracy, compliance, and performance
  • Regular health checks on integrations and platform usage
  • Assist in automation, reporting enhancements, and analytics to improve client outcomes
  • Maintain accurate documentation of client processes, changes, and resolutions
  • Providing guides, FAQs, or best practices to ensure adoption
  • Regular business reviews (quarterly/half-yearly) to align with client goals
  • Advising on best practices, process optimization, and industry benchmarks
  • Build strong relationships with client stakeholders and ensure high satisfaction levels

Skills & Qualifications

  • 1-3 years of experience in Managed Services, Client Support, Customer Success, or Data/Analytics roles (SaaS or IT services preferred)
  • Strong Excel skills (pivot tables, VLOOKUP, formulas) and comfort with handling large datasets
  • Exposure to analytics, validation, and reporting
  • Excellent communication skills (verbal & written) with the ability to engage clients professionally
  • Problem-solving mindset with a focus on delivering client value and operational excellence
  • Ability to manage multiple clients, priorities, and deadlines simultaneously
  • Preferred: Experience in pharma/insurance domain or incentive/compensation-related processes

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