IT Support Engineer

7 days ago

Gurugram, India Syfe Full time

Syfe is APAC's largest and fastest-growing digital wealth platform, trusted with over US$10 billion in assets.  We are fundamentally changing how hundreds of thousands of people across Asia-Pacific build wealth through a holistic approach to managing money rather than just pushing investment products. Backed by world-class investors and recognised as a leader in wealthtech, we are a team of passionate builders creating the future of wealth management. Location:  Gurgaon What You’ll Do Provide day-to-day technical support for laptops, desktops, and software (macOS, Windows). Respond promptly to user-reported issues via ITSM platforms and ensure effective resolution. Manage onboarding and offboarding activities (device setup, account provisioning, access revocation, device recovery). Administer user accounts across systems such as Google Workspace, Slack, Jira, etc. Monitor and manage endpoint protection solutions. Maintain IT asset inventory in tools like Snipe-IT and ensure accurate records. Troubleshoot hardware and software issues remotely or on-site. Coordinate with vendors for warranty claims, servicing, or procurement. Create and update IT documentation, SOPs, and knowledge base articles. Assist in periodic access reviews, audits, and compliance activities. Support VPN and security solutions like JumpCloud Go or Twingate . What We’re Looking For Hands-on experience with macOS and Windows. Familiarity with tools like Google Workspace, JumpCloud, Slack, Jira, Snipe-IT, SentinelOne. Basic networking knowledge (IP, DNS, VPN, firewalls). Experience with ITSM tools such as Jira ITSM. Strong documentation and organizational skills. Excellent communication and customer service orientation. Bachelor’s degree in IT, Computer Science, or a related field. 1–3 years of IT support experience. Preferred certifications: ITIL, MCSA (not mandatory) . Recruiting Process (estimated duration: 4 to 6 weeks) If your application is shortlisted, please expect: Initial screening and fitment (15 min) – Recruiter Phone Call Interview 1 (60 min) – Tech & Problem Solving Interview 2 (60 min) – Tech & Problem Solving Interview 3 (60 min) – Tech & Problem Solving HR Discussion & Culture Fit Background and Reference Checks Due to the volume of applications, we regret that only shortlisted candidates will be notified.

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