Senior Program Manager, RBS Return reduction

7 days ago

Chennai, India myGwork Full time
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
Our Senior Program Managers work broadly across organizations to find solutions to large, and often global, complex problems. Senior Program Managers are given responsibility on their first day to own those business challenges and the autonomy to think strategically and make data-driven decisions. They will be driving efforts, both independently and as part of larger project teams and will have a significant impact on the customer experience and the business.
We are looking for highly analytical graduates from MBA programs who are ready for challenging opportunities in the core of our world class operations space. Great candidates think like business owners and drive results; look at a challenge, define what is broken and build the solution on behalf of our customers.
Amazon's growth directly equates to opportunity and the chance for our Senior Program Managers to expand their careers. Join us as we continue to make history.
Key job responsibilities
We are seeking a dynamic and results-driven manager to lead our efforts in eliminating vendor-caused Customer return defects. The candidate will be responsible for developing and implementing strategies to reduce defects, improve vendor processes, and enhance overall customer satisfaction.
Key Responsibilities:
Strategy and Goal Setting:
•Define and drive business goals for vendor-caused defect elimination
•Develop comprehensive strategies to achieve significant reductions in return rates
•Cross-Functional Leadership:
•Form and manage cross-functional project teams to drive key programs
•Collaborate with various departments including Retail, Operations, and Technology
Data-Driven Culture and Process Improvement:
•Foster a data-oriented culture within the team and across relevant departments
•Identify and implement technology solutions and process improvements to achieve business goals through upstream defect elimination
Defect elimination:
•Identify gaps in vendor onboarding, engagement processes, and contracts
•Develop and implement solutions to eliminate system gaps related to vendor-caused Return defects
Technology Integration:
•Work closely with technology and operational teams to identify use cases and requirements
•Implement sustainable, scalable solutions to support defect elimination efforts
Stakeholder Management:
•Manage communication across multiple lines of business regarding project milestones, process changes, and escalations
•Drive MBR and QBR
About the team
The RBS is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
BASIC QUALIFICATIONS:
- 5+ years of industry work experience
- Master's degree
PREFERRED QUALIFICATIONS:
- Experience with Lean/Six Sigma
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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