Incident Management + Ops Management Expert

Level : - L3Job Role : -Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk.Receive and log incidents via phone, email, and web in SNOW Portal.Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT).Lead and facilitate incident calls with full ownership until...

Job Description- Facilitate the Major Incident Bridge by engaging all relevant Resolver Groups and maintaining discussions till the Major incident is resolved- Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration.- Coordinating with the respective SMEs for speedy resolution of the Major...

Req ID 292681NTT DATA Services strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Incident Manager to join our team in Noida Uttar Pradesh IN-UP India IN What you will do Prioritizes and...

Job Summary:We are seeking a skilled Incident Management Specialist to join our team. As an Assistant Engineer, you will be responsible for managing incidents raised through the ticketing tool or customer requests.Key Responsibilities:Manage and resolve equipment-related problems in collaboration with onsite engineersWork with ISPs and third-party vendors to...

6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environmentExperience with Jira, Confluence and Service NowKnowledge of incident analysis practicesSystem administration experience on both Linux and Windows serversExperience administering Server Infrastructure & instances, and network...

6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment Experience with Jira, Confluence and Service Now Knowledge of incident analysis practices System administration experience on both Linux and Windows servers Experience administering Server Infrastructure & instances, and...

Role : Incident ManagerExperience:5 Year+Location : Noida Sector-135Job Description:Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk.Receive and log incidents via phone, email, and web in SNOW Portal.Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT).Lead...

Youre good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you...

Youre good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you...

Job DescriptionPrimary Responsibilities- Candidate with minimum of 10 to 15 yrs of core experience in running and managing IT Operations including IT Service/Incident Management on ITIL Framework- Good knowledge of Desktop / Laptop troubleshooting- Managed large scale (10000+ desktops) ODCs / global multi-site / multi technology hybrid mission critical...