Information Technology Service Delivery Manager
6 days ago
Job Title - Assistant General Manager - IT service delivery Manager
Responsibilities:
- Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.
- Develop Standards: Create and enforce service delivery standards and processes.
- Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems.
- Performance Monitoring: Monitor and evaluate the performance indicators of IT Services. Track and report on the performance of IT services, addressing any deviations from standards.
- Client Interaction: Work closely with clients to understand and meet their needs.
- Compliance: Ensure all IT services comply with relevant laws, regulations, and company policies.
- Budget Management: Plan and manage budgets for IT services.
- Vendor Management: Maintain relationships with vendors and suppliers, negotiating contracts as needed.
- Collaboration: Coordinate with other IT managers and staff to ensure seamless service delivery.
- Continuous Improvement: Identify and implement opportunities for improving IT service delivery
Key Skills:
- Communication: Clear and effective communication with clients, team members, and stakeholders.
- Leadership: Ability to lead and motivate a team, manage conflicts, and drive performance.
- Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
- Project Management: Expertise in planning, executing, and overseeing projects to ensure timely delivery.
- Customer Service: Focus on understanding and meeting client needs, ensuring high levels of satisfaction.
- Technical Knowledge: Understanding of IT infrastructure, systems, and emerging technologies.
- Time Management: Efficiently managing time and prioritizing tasks to meet deadlines.
- Adaptability: Ability to adapt to changing environments and handle unexpected challenges.
- Attention to Detail: Ensuring accuracy and thoroughness in all aspects of service delivery.
Compliance :
- Develop and maintain documentation related to IT compliance, including policies, procedures, risk assessments, and incident response plans.
- Ensure that documentation is up-to-date and readily accessible to relevant stakeholders, including auditors and regulatory agencies.
- Coordinate with legal and compliance teams to interpret and apply regulatory requirements to IT practices and procedures.
Qualifications:
- Education: Typically requires a Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certifications: Preferred certifications include ITIL, PMP, or similar.
- Experience: Proven experience in IT service management, with strong project management skills.
- Skills: Excellent communication, problem-solving, and leadership skills. Knowledge of IT infrastructure and emerging technology trends
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