Information Technology Infrastructure Engineer
3 weeks ago
Company Description
CSK Information Technology is leading IT Services Provider Company having PAN India Presence. We are partner to Dell.
Role Description
As an IT Infrastructure Engineer with us, you would be responsible for leading the day-to-day operational delivery of IT End-User Services, and delivery of on-site technical support across. You will prioritize the delivery of End User Computing (EUC) services that deliver business value and enable users to exploit the full range of services available to them (e.g., User hardware, Operating Systems, Applications, Smartphones, Training). This includes leading and driving EUC innovation that contributes towards an overall positive End User Experience.
Key Responsibilities
- Oversee work priorities to ensure assigned IT End-User Support activities and priorities are progressed within agreed service levels (Incidents, Changes and Service Requests).
- Identify and exploit opportunities for automation and digitization of key processes and activities.
- Manage the IT End-User Services Team.
- Act as the Major Incident (MI) Manager in the event of any MI’s, ensuring appropriate resolver groups are engaged and informed (if required).
- Provide support and guidance through the escalation process.
- Work on and manage BAU activities and tasks, providing knowledge and support to other team members where required.
- Provide training and mentoring to new hires.
- Provide enhanced and expedited support to VIP and critical business users.
- Management of operational continual improvement initiatives
- Manage team escalations and support to resolve issues
- Continue to challenge yourself and improve in all applicable technology areas to ensure you have appropriate knowledge and skills necessary to complete all assigned tasks and support the broader team.
- Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact
- Build and maintain effective and trusted relationships with colleagues, to aide IT support and the delivery of high standards of service.
- Create, Deliver and maintain accurate reporting on End-User Services activities highlight successes and risk.
- Create and update Knowledge Items and other relevant documentation
Key Skills:
- Must have excellent communication and collaboration skills, with both internal and external stakeholders and Internal IT / Management
- Strong leadership skills with the ability to motivate, coach and mentor staff
- Excellent knowledge of Office 365 and MS Operating Systems
- Use of and understanding of IT Tools, Active Directory, Azure AD and Exchange
- Breadth of IT Support knowledge and demonstrable experience in support of PCs, Mobile Phones, or other User Technologies
- Experience using ITSM tools such as ServiceNow
- Proven ability to troubleshoot and resolve both hardware and software technical issues
- An enthusiastic commitment to delivering and maintaining a positive End-User Experience.
- An entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big
- Excellent customer relations skills
- Friendly and approachable with good customer service skills and able to communicate with colleagues who have varying IT knowledge
- Well organized and able to priorities workload
- Collaborative and community focused
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Bangalore, India CSK Information Technology Pvt. Ltd. Full timeCompany Description CSK Information Technology is leading IT Services Provider Company having PAN India Presence. We are partner to Dell. Role Description As an IT Infrastructure Engineer with us, you would be responsible for leading the day-to-day operational delivery of IT End-User Services, and delivery of on-site technical support across. You...
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bangalore, India CSK Information Technology Pvt. Ltd. Full timeCompany DescriptionCSK Information Technology is leading IT Services Provider Company having PAN India Presence. We are partner to Dell.Role DescriptionAs an IT Infrastructure Engineer with us, you would be responsible for leading the day-to-day operational delivery of IT End-User Services, and delivery of on-site technical support across. You will...
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